Essential Maintenance Activity on the GX/JX iDirect Network

november, 2019

7novAll DayEssential Maintenance Activity on the GX/JX iDirect Network

Time

All Day (Thursday)

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Event Details

On the 7th November 2019 there was degradation on three occasions affecting GX/JX voice and data customers in the IOW region as per the below table reporting time and duration of the events. Impacted users migrated to IOR and AOR regions.
The incidents relate a process failing on the same Protocol Processor node, Inmarsat’s technological supplier is investigating the incident.
Service Affected: GX/JX
Ocean Region: IOW
Reason: Failed process on a Protocol Processor node in Fucino SAS cluster
Traffic Impact: Degradation of GX voice and data users.
1st Degradation Start: 07/11/2019 10:25 UTC
1st Degradation End: 07/11/2019 10:29 UTC
1st Degradation Duration: 4 minutes
2nd Degradation Start: 07/11/2019 10:47 UTC
2nd Degradation End: 07/11/2019 10:50 UTC
2nd Degradation Duration: 3 minutes
3rd Degradation Start: 07/11/2019 10:52 UTC
3rd Degradation End: 07/11/2019 10:54 UTC
3rd Degradation Duration: 2 minutes

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

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