All Day (Friday)
The GX/JX outage today was from 0945z-1050z. If your airplane was online and affected by the outage you might need to configure the terminals ACM back to factory
The GX/JX outage today was from 0945z-1050z. If your airplane was online and affected by the outage you might need to configure the terminals ACM back to factory default. Please test the GX/JX system in order to see if your system was affected.
Following up our latest communication regarding this event, and in consultation with our suppliers, we have established that the action to recover the affected terminals requires configuring the Terminal’s Aircraft Core Module (ACM) back to factory default. This can be achieved using the EUI tool as part of SBG (JETWAVE-23-0006, Technical Publication 0201806000048) available on Honeywell MyAerospace.com portal.
Specific part of the procedure is section 3.B.(2).(f) (and do not perform the selections in 3.B.(2).(c), 3.B.(2).(d) or 3.B.(2).(e) The latest version of the generic ACM option files are VDD-90405603-REV-DOO.zip
For support please contact your customer field engineers and /or your terminal manufacturer.
Once the terminal ACM is back to factory default settings, normal operation should resume.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to firstname.lastname@example.org or via telephone at +1 410-266-2266 option 5