All Day (Wednesday)
On the 4th of October at 09:45 UTC during a GX/JX network activity, an incorrect configuration was transmitted to all GX/JX Aero terminals active at that time. At
On the 4th of October at 09:45 UTC during a GX/JX network activity, an incorrect configuration was transmitted to all GX/JX Aero terminals active at that time. At 10:50 UTC, the change was rolled back. However, all GX/JX Aero terminals active during this period were disconnected from the network and were not able to re-join. Maritime and Land GX was not affected.
In collaboration with the technology and terminal suppliers, a set of procedures to be executed on the impacted terminals was provided to the VARs to recover the terminal functionality.
In the meantime, a procedure to allow recovery Over the Air (OTA) was developed, tested and put in place on the 5th from 11:48 UTC. While effective for many of the impacted terminals, coordination and technical constraints outside of Inmarsat’s control prevented full geographic and timely implementation of this solution.
The vast majority of the impacted terminals have now been recovered using the local procedure and the Over the Air (OTA) solution. Direct communication with those VARs still affected by the issue are in place to ensure clear lines of communication and to expedite recovery.
Operational measures have been implemented to avoid similar incidents in the future.
Service Affected: GX/JX (Aviation Terminals only)
Ocean Region: ALL
Reason: Configuration Change
Traffic Impact: All Aviation GX/JX terminals that were in Network between 09:45 UTC and 10:50 UTC disconnected from the GX/JX network and were unable to reacquire
Outage Start: 04/10/2019 09:45 UTC
Outage End: 04/10/2019 10:50 UTC
Outage Duration: 1 Hour 5 Minutes
Degradation Start: 04/10/2019 10:50 UTC
Degradation End: Ongoing
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to firstname.lastname@example.org or via telephone at +1 410-266-2266 option 5