Essential Maintenance Activity on the JX iDirect Network

march, 2019

26marAll DayEssential Maintenance Activity on the JX iDirect Network

Time

All Day (Tuesday)

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Event Details

Inmarsat has issued an incident report for the following dates.

On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the primary and secondary ASR9K. The issue caused the progressive increase in the BGP routing update drop. The incident affected up to the 30% of the connections. During the event, the user could have experienced high packet drop or impossibility to pass traffic. The JX terminals will have moved the service over BGAN for the duration of the problem. The incident was solved at 16:50 UTC in collaboration with Inmarsat’s manufacturer CISCO reloading the routers. CISCO collected the necessary logs to analyze the incident.

On the 26th of March at 18:00 UTC a similar occurrence was detected in the POR, also in this case the throughput dropped progressively up to 30% and the issue has been solved reloading the router at 19:58 UTC.

The analysis from CISCO identified the cause of both incident in a bug related to the up-time of the CISCO router, an audit of all routers in the network has been completed and planned reload are in progress or have been planned for the next few weeks.

Service Affected: JX

Ocean Region: AOR

Reason: BGP issue on the ASR9K edge Router

Traffic Impact: Degradation, progressive increase in the BGP issue

Degradation: 20/03/2019 from 12:30 UTC until 16:50 UTC

Degradation Duration: 4 hours 20 minutes

Ocean Region: POR

Reason: BGP issue on the ASR9K edge Router

Traffic Impact: Degradation, progressive increase in the BGP issue

Degradation: 26/03/2019 from 18:00 UTC until 19:58 UTC

Degradation Duration: 1 hours 58 minutes

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

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