Essential Maintenance Activity on the JX iDirect Network

july, 2019

22julAll DayEssential Maintenance Activity on the JX iDirect Network

Time

All Day (Monday)

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Event Details

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network.

Our engineers will perform a series of SAS failover in the Atlantic and Indian Ocean Regions as well as a Protocol Processor re-start in the Western European Region to activate the new iDirect Velocity 1.6.1.5 software.

During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Ocean Region: WER

Activity: Protocol Processor re-start

Date of outage: July 22nd 2019

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

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