august 29 (Thursday) - 30 (Friday)
On the 29th of August at 22:22 UTC Inmarsat had a double failure on both the primary and secondary links caused the isolation of the JX SAS in
On the 29th of August at 22:22 UTC Inmarsat had a double failure on both the primary and secondary links caused the isolation of the JX SAS in Lino Lakes. This affected the delivery of traffic towards the Meet Me Point (MMP) in New York.
The traffic was restored at 03:50 UTC on 30th August when, with the support of the local staff, Inmarsat engineers managed to stop the transmission from the affected site and resumed the service from the diversity site. Restoring the traffic via Winnipeg was very time consuming due to the particular condition caused by the dual failure.
The incident was fully resolved at 09:31 UTC when the links were set back in service by the service provider and full redundancy was restored in the AOR region.
An incident investigation is in progress internally within Inmarsat and with our service provider to avoid similar occurrence in the future.
Service Affected: JX
Ocean Region: AOR
Reason: Loss of connectivity in lino Lakes SAS
Traffic Impact: No data and voice traffic in AOR
Outage Start: 29/08/2019 22:22 UTC
Outage End: 30/08/2019 03:50 UTC
Degradation Duration: 5 hours and 28 minutes
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to email@example.com or via telephone at +1 410-266-2266 option 5