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april 2020
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march 2020
23marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Monday)
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. As part of the Continuous Service Improvement commitment to customers 5F2
more
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network.
As part of the Continuous Service Improvement commitment to customers 5F2 Beams 10 and 11 will be configured with more optimized return capacity and support increasing traffic demand. During the implementation there will be a traffic interruption in AOR (5F2) beam 10 & beam 11. Terminals in these beams will bounce and reacquire automatically within 30 sec.
Date of outage: March 23rd 2020
Ocean Region: AOR
Services affected: GX/JX Terminals only in beams 10 & 11
Start of Maintenance period: 10:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Single less than 1 minute
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
23marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Monday)
Event Details
Due to operational reasons, Inmarsat engineers were not able to implement the change below as planned on the 16th of March, this activity has now been rescheduled for
more
Event Details
Due to operational reasons, Inmarsat engineers were not able to implement the change below as planned on the 16th of March, this activity has now been rescheduled for the 23rd of March.
Inmarsat’s engineers, as part of the Continuous Service Improvement commitment to customers, will add a new beam in the North European Region as per the commercial agreement with Telenor. This will require the implementation of a new channel plan. During this activity, the GX/JX terminals will drop out of the network as detailed below:
Date of outage: March 23rd 2020
Ocean Region: NER
Services affected: GX/JX Terminals
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, each up to 5 minutes traffic interruptions
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
16marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Monday)
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat's engineers, as part of the Continuous Service Improvement commitment to customers,
more
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers, as part of the Continuous Service Improvement commitment to customers, will add a new beam in the North European Region as per the commercial agreement with Telenor. This will require the implementation of a new channel plan. During this activity, the GX/JX terminals will drop out of the network as detailed below:
Date of outage: March 16th 2020
Ocean Region: NER
Services affected: GX/JX Terminals
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, each up to 5 minutes traffic interruptions
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
12marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Thursday)
Event Details
Collins Aerospace would like to advise you that the planned maintenance to the GX/JX Network taking place March 11th will be extended by three more hours in order
more
Event Details
Collins Aerospace would like to advise you that the planned maintenance to the GX/JX Network taking place March 11th will be extended by three more hours in order to complete the upgrade in the Pacific Ocean Region and on the stand-alone sites in the North and West Europe Regions as well as the broadcasting of the new network version to all terminals. This is due to unexpected delays on the software updates. This extension will cause brief interruptions to the GX/JX traffic as detailed below:
Date of Maintenance: March 12th 2020
Services affected: GX/JX Terminals
Ocean Region: POR, NER and WER
Start of Maintenance period: 00:00 UTC
End of Maintenance period: 03:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple.
Up to 10 minutes traffic interruptions for each ocean region.
Up to 2 minutes per terminal during the over the air updates with an accumulated 30 minutes network degradation.
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
11mar1:00 am- 1:00 amEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
(Wednesday) 1:00 am - 1:00 am
Event Details
On 11th March 2020 a scheduled upgrade to the GX/JX network from software version 1.4 to 1.6 was started. During this upgrade there was an outage on March
more
Event Details
On 11th March 2020 a scheduled upgrade to the GX/JX network from software version 1.4 to 1.6 was started. During this upgrade there was an outage on March 11th 2020 at 22.39 UTC which was expected. Once the software upgrade was successful, part of the final test was a site switch to move the traffic from Inmarsat’s ground site in Fucino to Nemea.
Once this site switch was made to Fucino on March 12th 2020 at 05:48 UTC there was an un-expected outage which pushed terminals to the IOR region. An investigation was immediately carried out to locate the source of this issue. In the meantime, to protect the services and resolve the issue a site switch was made to move the traffic back to Inmarsat’s site in Fucino at 05:58 UTC. The cause was identified as a bug in the Cisco router which has since been rectified.
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
11marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Wednesday)
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat's engineers will update the GX/JX Network version to Velocity 1.6 in
more
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers will update the GX/JX Network version to Velocity 1.6 in all ocean regions. This will be achieved by performing a SAS Failover in the Pacific, Atlantic and Indian Ocean Regions as well as broadcasting the new network version to all terminals. On the stand-alone sites in the North and West Europe Regions the terminals will receive the new network version over the air.
This maintenance will cause brief interruptions to the GX/JX traffic as detailed below:
Date of Maintenance: March 11th 2020
Services affected: GX/JX Terminals
Ocean Region: all Ocean Regions
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple
Up to 10 minutes traffic interruptions during each ocean region SAS Failover.
Up to 2 minutes per terminal during the over the air updates with an accumulated 30 minutes network degradation.
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
10marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Tuesday)
Event Details
Further to the maintenance activity which was notified on the 25th of February 2020, degraded performance has been identified in the NER and WER Ocean region and this
more
Event Details
Further to the maintenance activity which was notified on the 25th of February 2020, degraded performance has been identified in the NER and WER Ocean region and this change would be reverted tonight at 2100 UTC.
Services affected: GX/JX Terminals
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: March 10th 2020
Ocean Region: WER and NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 00:00 UTC
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
4marAll DayEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
All Day (Wednesday)
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network. Inmarsat's engineers will implement a software update in all ocean regions
more
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers.
It will cause a brief interruption to the GX/JX traffic as detail below:
Services affected: GX/JX Terminals
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: March 4th 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOW
Start of Maintenance period: 22:00 UTC
End of Maintenance period: 23:59 UTC
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
2mar1:00 am- 1:00 amEssential Maintenance Activity on the GX/JX Inmarsat Network
Time
(Monday) 1:00 am - 1:00 am
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network. Inmarsat's engineers will implement a software update in all ocean regions
more
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers.
It will cause a brief interruption to the GX/JX traffic as detail below:
Services affected: GX/JX Terminals
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: March 2rd 2020
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOR
Start of Maintenance period: 22:00 UTC
End of Maintenance period: 23:59 UTC
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
february 2020
19febAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Wednesday)
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat's engineers will implement new channel plans to accommodate future traffic growth as part
more
Event Details
Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers will implement new channel plans to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers.
This activity may cause a brief interruption to the GX/JX traffic as detailed below:
Services affected: GX/JX Terminals
Impact: Some terminals might lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Restart the terminal if it does not rejoin the network.
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: February 19th 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
january 2020
29janAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat's engineers will implement new channel plans and configuration to accommodate future traffic
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers will implement new channel plans and configuration to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity may cause a brief interruption to the GX/JX traffic as detailed below:
Services affected: GX/JX Terminals
Outage Impact: Some terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of outage: January 29th 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
15janAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsats engineers will implement new channel plans to accommodate traffic growth as part
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsats engineers will implement new channel plans to accommodate traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity will cause a brief interruption to the GX/JX traffic as details below:
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions.
Date of outage: January 15, 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
december 2019
16decAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes and improve the terminal stability during Rain Diversity Switches.
During this activity, the GX/JX terminals will drop out of the network as detailed below:
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): One single, up to 10 minutes traffic interruption.
Date of outage: December 16th 2019
Ocean Region: IOR and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
11decAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes and improve the terminal stability during Rain Diversity Switches.\
During this activity, the GX/JX terminals will drop out of the network as detailed below:
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): One single, up to 10 minutes traffic interruption.
Date of outage: December 11th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOW and NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
4decAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Wednesday)
Event Details
To optimize capacity allocation Inmarsat will activate a new Frequency plan in the AOR on beams 11 and 19. During this activation the terminals will momentarily drop out
more
Event Details
To optimize capacity allocation Inmarsat will activate a new Frequency plan in the AOR on beams 11 and 19. During this activation the terminals will momentarily drop out of the network.
Date of outage: 12/04/2019
Ocean Region: AOR
Services affected: GX/JX Terminals
Start of Maintenance period: 09:00 UTC
End of Maintenance period: 10:00 UTC
Single or Multiple Outage(s) and duration(s): Single outage of 2-3 minutes
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
2decAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Monday)
Event Details
To accommodate increase in demand and to optimize capacity allocation over the Northern European Region (NER) Inmarsat will perform planned maintenance activity on the GX/JX network. Date
more
Event Details
To accommodate increase in demand and to optimize capacity allocation over the Northern European Region (NER) Inmarsat will perform planned maintenance activity on the GX/JX network.
Date of outage: 02/12/2019
Ocean Region: NER
Services affected: GX/JX Terminals
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Three interruptions of up to 5 minutes each time
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
november 2019
7novAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Thursday)
Event Details
On the 7th November 2019 there was degradation on three occasions affecting GX/JX voice and data customers in the IOW region as per the below table reporting time
more
Event Details
On the 7th November 2019 there was degradation on three occasions affecting GX/JX voice and data customers in the IOW region as per the below table reporting time and duration of the events. Impacted users migrated to IOR and AOR regions.
The incidents relate a process failing on the same Protocol Processor node, Inmarsat’s technological supplier is investigating the incident.
Service Affected: GX/JX
Ocean Region: IOW
Reason: Failed process on a Protocol Processor node in Fucino SAS cluster
Traffic Impact: Degradation of GX voice and data users.
1st Degradation Start: 07/11/2019 10:25 UTC
1st Degradation End: 07/11/2019 10:29 UTC
1st Degradation Duration: 4 minutes
2nd Degradation Start: 07/11/2019 10:47 UTC
2nd Degradation End: 07/11/2019 10:50 UTC
2nd Degradation Duration: 3 minutes
3rd Degradation Start: 07/11/2019 10:52 UTC
3rd Degradation End: 07/11/2019 10:54 UTC
3rd Degradation Duration: 2 minutes
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
6novAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX/GX Network. Our engineers will implement a software update in all ocean regions to enhance
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX/GX Network. Our engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as well as new Channel Plans to introduce new Type Approved terminals. During this activity, the JX/GX terminals will drop out of the network as detailed below:
Date of outage: November 6th 2019
Services affected: JX/GX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Two traffic interruptions, up to 5 minutes each.
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
I would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further or opt out of receiving future notifications please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone on +1 410-266-2266 option 5.
october 2019
9octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #5
Time
All Day (Wednesday)
Event Details
Since the GX/JX aero outage begun on 4th October, Inmarsat has been working closely with partners to recover all terminals impacted across all regions. The majority of the
more
Event Details
Since the GX/JX aero outage begun on 4th October, Inmarsat has been working closely with partners to recover all terminals impacted across all regions. The majority of the affected terminals have now been recovered, so one to one discussions are now being conducted with any customers still experiencing issues.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
9octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #6
Time
All Day (Wednesday)
Event Details
On the 4th of October at 09:45 UTC during a GX/JX network activity, an incorrect configuration was transmitted to all GX/JX Aero terminals active at that time. At
more
Event Details
On the 4th of October at 09:45 UTC during a GX/JX network activity, an incorrect configuration was transmitted to all GX/JX Aero terminals active at that time. At 10:50 UTC, the change was rolled back. However, all GX/JX Aero terminals active during this period were disconnected from the network and were not able to re-join. Maritime and Land GX was not affected.
In collaboration with the technology and terminal suppliers, a set of procedures to be executed on the impacted terminals was provided to the VARs to recover the terminal functionality.
In the meantime, a procedure to allow recovery Over the Air (OTA) was developed, tested and put in place on the 5th from 11:48 UTC. While effective for many of the impacted terminals, coordination and technical constraints outside of Inmarsat’s control prevented full geographic and timely implementation of this solution.
The vast majority of the impacted terminals have now been recovered using the local procedure and the Over the Air (OTA) solution. Direct communication with those VARs still affected by the issue are in place to ensure clear lines of communication and to expedite recovery.
Operational measures have been implemented to avoid similar incidents in the future.
Service Affected: GX/JX (Aviation Terminals only)
Ocean Region: ALL
Reason: Configuration Change
Traffic Impact: All Aviation GX/JX terminals that were in Network between 09:45 UTC and 10:50 UTC disconnected from the GX/JX network and were unable to reacquire
Outage Start: 04/10/2019 09:45 UTC
Outage End: 04/10/2019 10:50 UTC
Outage Duration: 1 Hour 5 Minutes
Degradation Start: 04/10/2019 10:50 UTC
Degradation End: Ongoing
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
9octAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat engineers will implement a software update in all ocean regions to
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network.
Inmarsat engineers will implement a software update in all ocean regions to enhance the terminals allocation process. During this activity, the GX/JX terminals will drop out of the network as detailed below:
Date of outage: October 9th 2019
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 3 minutes traffic interruption.
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
7octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #3
Time
All Day (Monday)
Event Details
Following on from the last communication, Inmarsat are still on track with the planned recovery procedure in the AOR region on Monday, 7th of October, starting at
more
Event Details
7octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #4
Time
All Day (Monday)
Event Details
Due to technical and co-ordination reasons, Inmarsat will not be able to proceed with the scheduled recovery procedure in the AOR at 19:00 UTC, 7th October. Inmarsat is
more
Event Details
Due to technical and co-ordination reasons, Inmarsat will not be able to proceed with the scheduled recovery procedure in the AOR at 19:00 UTC, 7th October. Inmarsat is currently reviewing all recovery options, and will provide an update as soon as possible.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
6octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #2
Time
All Day (Sunday)
Event Details
Inmarsat continues to progress the over the air-recovery in other geographical areas within IOR. A small change to the original plan for the rest of the
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Event Details
Inmarsat continues to progress the over the air-recovery in other geographical areas within IOR. A small change to the original plan for the rest of the day was made and the revised schedule follows.
– From 1700 UTC to 1830 UTC on the 6th of October, activation of the Singapore area (almost equivalent to the area cover by beam 79).
– From 1830 UTC to 2200 UTC we will move the recovery procedure over the Philippines area (almost equivalent to the area cover by beam 86).
Inmarsat continues to evaluate the feasibility of extending the recovery procedure to the AOR region from Monday, 7th of October, starting at 19:00 UTC. Further details will follow in due course regarding schedule and the target areas in the AOR.
The technical feasibility of extending the recovery procedure to other geographical regions continues to be evaluated.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
6octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update
Time
All Day (Sunday)
Event Details
Inmarsat continues to progress the over the air-recovery in other geographical areas within IOR as outlined in our previous notification. Inmarsat continues to follow the indicative
more
Event Details
Inmarsat continues to progress the over the air-recovery in other geographical areas within IOR as outlined in our previous notification. Inmarsat continues to follow the indicative schedule which has been provided, with the remaining phases as follows:
– From 0800 UTC to 1600 UTC on the 6th of October activation of the Europe area (almost equivalent to the area cover by beam 27)
– From 1700 UTC to 2300 UTC on the 6th of October, activation of the Singapore area (almost equivalent to the area cover by beam 79)
Inmarsat is currently evaluating the feasibility of extending the recovery procedure to the AOR region from Monday, 7th of October, starting at 19:00 UTC. Further details will follow in due course regarding schedule and the target area in the AOR. The technical feasibility of extending the recovery procedure to other geographical regions continues to be evaluated.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
5oct - 6All DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
october 5 (Saturday) - 6 (Sunday)
Event Details
Inmarsat is now ready to extend the over the air-recovery-procedure in other geographical areas within IOR. For technical reasons, the process requires Inmarsat to activate single areas in IOR
more
Event Details
Inmarsat is now ready to extend the over the air-recovery-procedure in other geographical areas within IOR.
For technical reasons, the process requires Inmarsat to activate single areas in IOR in sequence. The coverage and timescale will follow the indicative schedule below, and any major deviations from this plan will be the subject of a future communication:
– From 2000 UTC on the 5th of October to 0200 UTC on the 6th October, activation of the area above Philippines (almost equivalent to the area cover by beam 56)
– From 0230 UTC to 0700 UTC on the 6th of October, activation of the Singapore area (almost equivalent to the area cover by beam 79)
– From 0800 UTC to 1600 UTC on the 6th of October activation of the Europe area (almost equivalent to the area cover by beam 27)
– From 1700 UTC to 2300 UTC on the 6th of October, activation of the Singapore area (almost equivalent to the area cover by beam 79)
The technical feasibility of extending the recovery procedure to other geographical regions continues. As soon as these evaluations are complete we will communicate the next steps, areas of interest and timeline that this can be deployed.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
4octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #3
Time
All Day (Friday)
Event Details
Following up our latest communication regarding this event, Inmarsat in consultation with suppliers, has developed a procedure aiming to recover terminals Over the Air, which requires
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Event Details
Following up our latest communication regarding this event, Inmarsat in consultation with suppliers, has developed a procedure aiming to recover terminals Over the Air, which requires test and validation.
This procedure will be initially tested in the IOR region over a portion covering a small number of Central European Countries. If the procedure is successful, we expect impacted aircraft which are operating in the test area to return to normal operation. The test will be executed between 1045 and 14000 UTC. A team is in place to close monitor the network during the test window. Following the conclusion of the test and detailed analysis of the results, a further update will be provided.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
4octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #4
Time
All Day (Friday)
Event Details
Following up from our communication on this event earlier today, the result of the over-the-air recovery procedure has been positive, resulting in recovery of a number of the
more
Event Details
Following up from our communication on this event earlier today, the result of the over-the-air recovery procedure has been positive, resulting in recovery of a number of the affected installations. The test was extended to examine options to increase the number of recovered terminals.
Inmarsat is now evaluating the next steps, including the technical feasibility of extending the recovery procedure to other geographical regions. As soon as these evaluations are complete we will communicate the next steps, areas of interest and timeline that this can be deployed.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
4octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update #2
Time
All Day (Friday)
Event Details
The GX/JX outage today was from 0945z-1050z. If your airplane was online and affected by the outage you might need to configure the terminals ACM back to factory
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Event Details
The GX/JX outage today was from 0945z-1050z. If your airplane was online and affected by the outage you might need to configure the terminals ACM back to factory default. Please test the GX/JX system in order to see if your system was affected.
Following up our latest communication regarding this event, and in consultation with our suppliers, we have established that the action to recover the affected terminals requires configuring the Terminal’s Aircraft Core Module (ACM) back to factory default. This can be achieved using the EUI tool as part of SBG (JETWAVE-23-0006, Technical Publication 0201806000048) available on Honeywell MyAerospace.com portal.
Specific part of the procedure is section 3.B.(2).(f) (and do not perform the selections in 3.B.(2).(c), 3.B.(2).(d) or 3.B.(2).(e) The latest version of the generic ACM option files are VDD-90405603-REV-DOO.zip
For support please contact your customer field engineers and /or your terminal manufacturer.
Once the terminal ACM is back to factory default settings, normal operation should resume.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
4octAll DayEssential Maintenance Activity on the GX/JX iDirect Network
Time
All Day (Friday)
Event Details
Inmarsat is currently experiencing a network service degradation in all regions (AOR/POR/IOR/IOW/NER/WER) for GX/JX. We will provide an update
more
Event Details
4octAll DayEssential Maintenance Activity on the GX/JX iDirect Network Update
Time
All Day (Friday)
Event Details
Inmarsat is pleased to advise that the network service degradation in AOR/POR/IOR/IOW/WER/NER for GX/JX has been resolved.
more
Event Details
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
september 2019
25sepAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform a maintenance on the JX Network to activate new Channel Plans in the Indian and Pacific Ocean regions (IOR and POR) to optimize the frequency
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Event Details
Inmarsat will perform a maintenance on the JX Network to activate new Channel Plans in the Indian and Pacific Ocean regions (IOR and POR) to optimize the frequency allocation in beams 11 and 82. Also, a new software build for the process that handles the allocation of resources to the terminals will be implemented in the Western European region (WER). These activities will cause an interruption to the JX traffic on that region as detailed below:
Date of outage: September 25th 2019
Ocean Region: POR Beams 11 and 82
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: IOR Beams 11 and 82, WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 5 minutes traffic interruption
Actions needed by user: Re-start the terminal if it does not re-join the network.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
18sepAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform a planned maintenance in the JX Network on Wednesday 18th of September, to accommodate future traffic growth as part of the Continuous Service Improvement commitment
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Event Details
Inmarsat will perform a planned maintenance in the JX Network on Wednesday 18th of September, to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity will cause a brief interruption to the JX traffic on all ocean regions as detail below:
Date of outage: September 18th 2019
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: IOW and IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
august 2019
29aug - 30All DayEssential Maintenance Activity on the JX iDirect Network
Time
august 29 (Thursday) - 30 (Friday)
Event Details
On the 29th of August at 22:22 UTC Inmarsat had a double failure on both the primary and secondary links caused the isolation of the JX SAS in
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Event Details
On the 29th of August at 22:22 UTC Inmarsat had a double failure on both the primary and secondary links caused the isolation of the JX SAS in Lino Lakes. This affected the delivery of traffic towards the Meet Me Point (MMP) in New York.
The traffic was restored at 03:50 UTC on 30th August when, with the support of the local staff, Inmarsat engineers managed to stop the transmission from the affected site and resumed the service from the diversity site. Restoring the traffic via Winnipeg was very time consuming due to the particular condition caused by the dual failure.
The incident was fully resolved at 09:31 UTC when the links were set back in service by the service provider and full redundancy was restored in the AOR region.
An incident investigation is in progress internally within Inmarsat and with our service provider to avoid similar occurrence in the future.
Service Affected: JX
Ocean Region: AOR
Reason: Loss of connectivity in lino Lakes SAS
Traffic Impact: No data and voice traffic in AOR
Outage Start: 29/08/2019 22:22 UTC
Outage End: 30/08/2019 03:50 UTC
Degradation Duration: 5 hours and 28 minutes
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
12augAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Due to operational requirements, Inmarsat will perform a maintenance in the JX Network to implement new Channel Plans in the Indian Ocean region (IOR). This activity will cause
more
Event Details
Due to operational requirements, Inmarsat will perform a maintenance in the JX Network to implement new Channel Plans in the Indian Ocean region (IOR). This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: IOR
Date of outage: August 12, 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 10 minutes traffic interruption
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
7augAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will postpone the planned maintenance in the JX Network to implement new Channel Plans in the Western Europe ocean region (WER) by one week to Wednesday 7th of August.
more
Event Details
Inmarsat will postpone the planned maintenance in the JX Network to implement new Channel Plans in the Western Europe ocean region (WER) by one week to Wednesday 7th of August. This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: WER
Date of outage: August 7th 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
2augAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Friday)
Event Details
Due to operational requirements, Inmarsat will perform an emergency maintenance in the JX Network to implement new Channel Plans in the Indian Ocean West region (IOW). This activity
more
Event Details
Due to operational requirements, Inmarsat will perform an emergency maintenance in the JX Network to implement new Channel Plans in the Indian Ocean West region (IOW). This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: IOW
Date of outage: August 2nd 2019
Start of Maintenance period: 16:00 UTC
End of Maintenance period: 17:00 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 3 minutes traffic interruption.
Actions needed by user: Re-start the terminal if it does not re-join the network.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
july 2019
31julAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Inmarsat engineers will perform a SAS failover in the Pacific Ocean Region as
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Inmarsat engineers will perform a SAS failover in the Pacific Ocean Region as well as a Protocol Processor re-start in the Northern European Region to activate the new iDirect Velocity 1.6.1.5 software. During these activities, all JX terminals in the region will drop out of the network as detailed below:
Ocean Region: POR
Activity: SAS Failover from Auckland to Warkworth site
Date of outage: July 31st 2019
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
31julAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform a planned maintenance in the JX Network on Wednesday 31st of July, to implement new Channel Plans in the Western Europe ocean region (WER).
more
Event Details
Inmarsat will perform a planned maintenance in the JX Network on Wednesday 31st of July, to implement new Channel Plans in the Western Europe ocean region (WER).
This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: WER
Date of outage: July 31st 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
29julAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Inmarsat engineers will perform a SAS failover in the Pacific Ocean Region as
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Inmarsat engineers will perform a SAS failover in the Pacific Ocean Region as well as a Protocol Processor re-start in the Northern European Region to activate the new iDirect Velocity 1.6.1.5 software. During these activities, all JX terminals in the region will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Ocean Region: NER
Activity: Protocol Processor re-start
Date of outage: July 29th 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
24julAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network. Our engineers will perform a series of SAS failover in the Atlantic
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network.
Our engineers will perform a series of SAS failover in the Atlantic and Indian Ocean Regions as well as a Protocol Processor re-start in the Western European Region to activate the new iDirect Velocity 1.6.1.5 software.
During these activities, all JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Ocean Region: AOR
Activity: SAS Failover from Winnipeg to Lino Lakes site
Date of outage: July 24th 2019
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: IOR
Activity: SAS Failover from Merredin to Perth site
Date of outage: July 24th 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
22julAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network. Our engineers will perform a series of SAS failover in the Atlantic
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network.
Our engineers will perform a series of SAS failover in the Atlantic and Indian Ocean Regions as well as a Protocol Processor re-start in the Western European Region to activate the new iDirect Velocity 1.6.1.5 software.
During these activities, all JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Ocean Region: WER
Activity: Protocol Processor re-start
Date of outage: July 22nd 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
17julAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Engineers will perform a SAS failover in the Indian West Ocean Region
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.
Engineers will perform a SAS failover in the Indian West Ocean Region to activate the new iDirect Velocity 1.6.1.5 software which will cause all JX terminals in this region to drop out of the network as detailed below:
Services affected: JX Terminals
Date of outage: July 17th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
june 2019
26junAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week. As part of the continuous service improvement our engineers
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.
As part of the continuous service improvement our engineers will perform a SAS failover in all the Ocean Regions utilizing the I5 satellites as well as a re-start of some traffic processes in the Western European Region.
The purpose of these maintenances is to optimize the routing configuration. During these activities, the JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.
Date of outage: June 26th 2019
Activity: SAS Failover from Auckland to Warkworth SAS
Ocean Region: Pacific Ocean Region – POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Activity: SAS Failover from Fucino to Nemea SAS
Ocean Region: Indian Ocean Region – IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
24junAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week. As part of the continuous service improvement our engineers
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.
As part of the continuous service improvement our engineers will perform a SAS failover in all the Ocean Regions utilizing the I5 satellites as well as a re-start of some traffic processes in the Western European Region.
The purpose of these maintenances is to optimize the routing configuration. During these activities, the JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.
Date of outage: June 24th 2019
Activity: SAS Failover from Lino Lakes to Winnipeg SAS
Ocean Region: Atlantic Ocean Region – AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Activity: SAS Failover from Perth to Merredin SAS
Ocean Region: Indian Ocean West – IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Activity: Processes re-start
Ocean Region: Western European Region – WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
12junAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform an emergency maintenance activity in the Indian Ocean West region to improve the availability of terminals with a lower transmit power while on the edge
more
Event Details
Inmarsat will perform an emergency maintenance activity in the Indian Ocean West region to improve the availability of terminals with a lower transmit power while on the edge of coverage.
This configuration changes will cause the terminals in a number of beam to drop out of the network as detailed below:
Services affected: JX Terminals in Beams 03, 04, 11, 19, 28, 38, 48, 58, 67, 75, 82, 84, 85, 86, 87 and 88
Date of outage: June 12th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 1 minute traffic interruption.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
I would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further or opt out of receiving future notifications please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone on +1 410-266-2266 option 5.
10junAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat will perform maintenance activities in the Indian Ocean West region to characterize the performance of the JX network in Beams 18 and 46. This activity will cause the terminals in
more
Event Details
Inmarsat will perform maintenance activities in the Indian Ocean West region to characterize the performance of the JX network in Beams 18 and 46.
This activity will cause the terminals in those beams to drop out of the network, the terminals will re-acquire in the overlapping area in the adjacent Ocean Regions as detailed below:
Services affected: JX Terminals in Beams 18 and 46
Date of outage: June 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 5 minutes traffic interruptions.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
10junAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat will perform maintenance activities in the Indian Ocean West region to characterise the performance of the JX network in Beams 18 and 46. This activity will
more
Event Details
Inmarsat will perform maintenance activities in the Indian Ocean West region to characterise the performance of the JX network in Beams 18 and 46.
This activity will cause the terminals in those beams to drop out of the network, the terminals will re-acquire in the overlapping area in the adjacent Ocean Regions as detailed below:
Services affected: JX Terminals in Beams 18, 35, 45 and 46
Date of outage: June 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 5 minutes traffic interruptions.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
5jun1:00 am- 1:00 amEssential Maintenance Activity on the JX iDirect Network
Time
(Wednesday) 1:00 am - 1:00 am
Event Details
Inmarsat would like to advise you that on Wednesday the 5th of June, a planned satellite configuration on Beams 86 and 87 in the Indian Ocean Region will
more
Event Details
Inmarsat would like to advise you that on Wednesday the 5th of June, a planned satellite configuration on Beams 86 and 87 in the Indian Ocean Region will take place. This activity will affect traffic in the reported beams for an estimated period of 20 minutes.
The terminals in these beams should automatically re-acquire into overlapping beams in the Indian West and Pacific Ocean regions.
During these activities, the JX terminals will drop out of the network as detailed below:
Activity: Configuration of Beams 86 and 87
Date of outage: June 5th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 30 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into overlapping beams in the Pacific Ocean regions
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
may 2019
29mayAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform a maintenance activity in Beam 27 in Atlantic Ocean region. The beam setting will be modified several times during the AOR Maintenance window to
more
Event Details
Inmarsat will perform a maintenance activity in Beam 27 in Atlantic Ocean region.
The beam setting will be modified several times during the AOR Maintenance window to allow measurement and characterization of the Beam.
The terminals in this beam may experience a decrease in the Signal-to-Noise Ratio and drop out of the network as detailed below:
Services affected: JX Terminals in Beam 27
Date of outage: May 29th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple up to 3 minutes traffic interruptions.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network, terminals in the overlapping beams coverage could migrate over these beams.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone
22mayAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week. As part of the continuous service improvement our engineers
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.
As part of the continuous service improvement our engineers will perform a SAS failover in the Indian and Pacific Ocean Regions to optimize the routing configuration as well as adding more granularity per country to the existing Regulatory Areas.
In addition a number of beam in the Indian Ocean Region will not be available for a short time due to payload reconfiguration on board of the satellite. The terminals in these beams should automatically re-acquire into overlapping beams in the Indian West and Pacific Ocean regions.
During these activities, the JX terminals will drop out of the network as detailed below:
Activity: Regulatory Areas definition
Date of outage: May 20th 2019
Ocean Region: All ocean regions
Start of Maintenance period: 20:00 UTC
End of Maintenance period: 21:00 UTC
Outage Impact: The JX terminals might lose their data routes but these will be automatically recovered.
Actions needed by user: None
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption per ocean region.
Activity: SAS Failover from Merredin to Perth SAS
Date of outage: May 20th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 22:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Activity: RF reconfiguration of Beams 14, 19, 26, 28, 58 and 88
Date of outage: May 20th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 90 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into overlapping beams in the Indian West and Pacific Ocean regions Actions needed by user: Re-start the terminal if it does not re-join the network
Activity: SAS Failovers
Date of outage: May 22nd 2019
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Two, up to 10 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
20mayAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week. As part of the continuous service improvement our engineers
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.
As part of the continuous service improvement our engineers will perform a SAS failover in the Indian and Pacific Ocean Regions to optimize the routing configuration as well as adding more granularity per country to the existing Regulatory Areas.
In addition a number of beam in the Indian Ocean Region will not be available for a short time due to payload reconfiguration on board of the satellite. The terminals in these beams should automatically re-acquire into overlapping beams in the Indian West and Pacific Ocean regions.
During these activities, the JX terminals will drop out of the network as detailed below:
Activity: Regulatory Areas definition
Date of outage: May 20th 2019
Ocean Region: All ocean regions
Start of Maintenance period: 20:00 UTC
End of Maintenance period: 21:00 UTC
Outage Impact: The JX terminals might lose their data routes but these will be automatically recovered.
Actions needed by user: None
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption per ocean region.
Activity: SAS Failover from Merredin to Perth SAS
Date of outage: May 20th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 22:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Activity: RF reconfiguration of Beams 14, 19, 26, 28, 58 and 88
Date of outage: May 20th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 90 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into overlapping beams in the Indian West and Pacific Ocean regions Actions needed by user: Re-start the terminal if it does not re-join the network
Activity: SAS Failovers
Date of outage: May 22nd 2019
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Two, up to 10 minutes traffic interruption.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5
13mayAll DayPostponement: Essential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat will perform a maintenance activities in the Northern Atlantic area (NER NB 3) to change the forward channel frequency, there will be no variation in the bandwidth
more
Event Details
Inmarsat will perform a maintenance activities in the Northern Atlantic area (NER NB 3) to change the forward channel frequency, there will be no variation in the bandwidth for the beam.
This activity will cause all the JX terminals in that beam to drop out of the network as detailed below:
Previously scheduled for May 8th
New Date of outage: May 13th 2019
Ocean Region: NER
Services affected: JX Terminals in Beam 03
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
1mayAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform a maintenance activities in the Atlantic Ocean region to characterize the radio frequency performance in Beam 19. The beam will be not be available
more
Event Details
Inmarsat will perform a maintenance activities in the Atlantic Ocean region to characterize the radio frequency performance in Beam 19.
The beam will be not be available for traffic for the entire duration of the AOR Maintenance window to allow precise measurements.
The terminals in this beam will drop out of the network. Terminals should automatically re-acquire into overlapping beams in AOR or POR.
Services affected: JX Terminals
Date of outage: May 1st 2019
Activities: RF measure in Beam 19
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 3 hours traffic interruption.
Outage Impact: The terminals will lose connectivity. Some terminals will be automatically re-acquired into overlapping beams
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
april 2019
24aprAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Our engineers will perform a SAS failover in all the Ocean Regions
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.
Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Date of outage: April 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 15th 2019
Ocean Region: NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 17th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Date of outage: April 17th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 24th 2019
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
17aprAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Our engineers will perform a SAS failover in all the Ocean Regions
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.
Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Date of outage: April 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 15th 2019
Ocean Region: NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 17th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Date of outage: April 17th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 24th 2019
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
15aprAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Our engineers will perform a SAS failover in all the Ocean Regions
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.
Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Date of outage: April 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 15th 2019
Ocean Region: NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 17th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Date of outage: April 17th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 24th 2019
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
15aprAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat will perform a maintenance activities in the Atlantic Ocean region to characterize the performance of the JX network in Beams 27, 75 and 82. These activities
more
Event Details
Inmarsat will perform a maintenance activities in the Atlantic Ocean region to characterize the performance of the JX network in Beams 27, 75 and 82.
These activities will cause the terminals in those beam to drop out of the network as detailed below:
Services affected: JX Terminals
Date of outage: April 15th 2019
Activities: Re-configuration of Beams 27, 75 and 82
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minutes traffic interruptions.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
10aprAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Our engineers will perform a SAS failover in all the Ocean Regions
more
Event Details
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.
Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Date of outage: April 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 15th 2019
Ocean Region: NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 17th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Date of outage: April 17th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Date of outage: April 24th 2019
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
3aprAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat will perform a number of maintenance activities across several ocean regions to optimise the resilience of the JX network after the introduction of the fourth JX ocean
more
Event Details
Inmarsat will perform a number of maintenance activities across several ocean regions to optimise the resilience of the JX network after the introduction of the fourth JX ocean region and the subsequent increase on traffic.
These activities will cause all JX terminals to drop out of the network as detailed below:
Services affected: JX terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Date of outage: 03/04/2019
Activities: Re-configuration of Beams 27 and Beam 82. Upgrade of the link from Lino Lakes GX SAS to the New York Meet-Me-Point,
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minutes traffic interruptions.
Activity: SAS Failover from Auckland to Warkworth site
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruptions.
Activity: Enhance BGP communication within the iDirect system
Ocean Region: IOR, IOW,NER, WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minute traffic interruptions.
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
march 2019
27marAll DayInmarsat I5 F4 Service Readiness project
Time
All Day (Wednesday)
Event Details
This note is to outline the next steps in the program to introduce Inmarsat’s fourth GX satellite, Inmarsat-5 F4, into service at 56.5°E in Q1 2019, which will
more
Event Details
This note is to outline the next steps in the program to introduce Inmarsat’s fourth GX satellite, Inmarsat-5 F4, into service at 56.5°E in Q1 2019, which will provide additional capacity in the busy Indian Ocean Region (IOR). This additional capacity constitutes a new ocean region, Indian Ocean West (IOW).
Inmarsat is happy to report that all the pre-requisite steps that have been taken in the program have been successful and Inmarsat is now ready to begin the final phase: full activation of commercial services over Inmarsat-5 F4 from the Inmarsat gateways at Nemea and Fucino.
The full activation of Inmarsat-5 F4 will take a few hours during the evening maintenance window (2100 UTC-2359 UTC) on 27 March 2019. Inmarsat believes that this final step in the program will be fully complete before midnight (UTC) on that day.
While there is expected to be no loss of service, this is the full activation of a commercial service over a significant number of user beams, so Inmarsat believes there will be some impact for end users after Inmarsat-5 F4 is activated; the nature of this is outlined below:
- Terminals transitioning into the IOW from the west will now acquire Inmarsat-5 F4 rather than Inmarsat-5 F1. Customers served by these terminals will see their traffic routed via the Amsterdam Meet-Me-Point (MMP) to the ARINCDirect interconnect location.
- Terminals roaming into the original IOR from the Pacific region will acquire Inmarsat-5 F1, with traffic routed via the Sydney MMP to the ARINCDirect interconnect location as has been the case since the 13 March.
- Terminals that do not need to reacquire a satellite during the activity will remain connected to Inmarsat-5 F1.
Inmarsat does not believe that there will be any service degradation during this phase. If any service impacting issues are identified we will notify you.
We would like to take this opportunity to thank you for being an ARINCDirect customer, and we are pleased to work with Inmarsat as they continue to improve the performance of Jet Connex. For further information or assistance, please contact ARINCDirect Aircraft Communications Technical Support at +1 410-266-2266, 1-866
26marAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Tuesday)
Event Details
Inmarsat has issued an incident report for the following dates. On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the
more
Event Details
Inmarsat has issued an incident report for the following dates.
On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the primary and secondary ASR9K. The issue caused the progressive increase in the BGP routing update drop. The incident affected up to the 30% of the connections. During the event, the user could have experienced high packet drop or impossibility to pass traffic. The JX terminals will have moved the service over BGAN for the duration of the problem. The incident was solved at 16:50 UTC in collaboration with Inmarsat’s manufacturer CISCO reloading the routers. CISCO collected the necessary logs to analyze the incident.
On the 26th of March at 18:00 UTC a similar occurrence was detected in the POR, also in this case the throughput dropped progressively up to 30% and the issue has been solved reloading the router at 19:58 UTC.
The analysis from CISCO identified the cause of both incident in a bug related to the up-time of the CISCO router, an audit of all routers in the network has been completed and planned reload are in progress or have been planned for the next few weeks.
Service Affected: JX
Ocean Region: AOR
Reason: BGP issue on the ASR9K edge Router
Traffic Impact: Degradation, progressive increase in the BGP issue
Degradation: 20/03/2019 from 12:30 UTC until 16:50 UTC
Degradation Duration: 4 hours 20 minutes
Ocean Region: POR
Reason: BGP issue on the ASR9K edge Router
Traffic Impact: Degradation, progressive increase in the BGP issue
Degradation: 26/03/2019 from 18:00 UTC until 19:58 UTC
Degradation Duration: 1 hours 58 minutes
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
20marAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Wednesday)
Event Details
Inmarsat has issued an incident report for the following dates. On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the
more
Event Details
Inmarsat has issued an incident report for the following dates.
On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the primary and secondary ASR9K. The issue caused the progressive increase in the BGP routing update drop. The incident affected up to the 30% of the connections. During the event, the user could have experienced high packet drop or impossibility to pass traffic. The JX terminals will have moved the service over BGAN for the duration of the problem. The incident was solved at 16:50 UTC in collaboration with Inmarsat’s manufacturer CISCO reloading the routers. CISCO collected the necessary logs to analyze the incident.
On the 26th of March at 18:00 UTC a similar occurrence was detected in the POR, also in this case the throughput dropped progressively up to 30% and the issue has been solved reloading the router at 19:58 UTC.
The analysis from CISCO identified the cause of both incident in a bug related to the up-time of the CISCO router, an audit of all routers in the network has been completed and planned reload are in progress or have been planned for the next few weeks.
Service Affected: JX
Ocean Region: AOR
Reason: BGP issue on the ASR9K edge Router
Traffic Impact: Degradation, progressive increase in the BGP issue
Degradation: 20/03/2019 from 12:30 UTC until 16:50 UTC
Degradation Duration: 4 hours 20 minutes
Ocean Region: POR
Reason: BGP issue on the ASR9K edge Router
Traffic Impact: Degradation, progressive increase in the BGP issue
Degradation: 26/03/2019 from 18:00 UTC until 19:58 UTC
Degradation Duration: 1 hours 58 minutes
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.
18marAll DayEssential Maintenance Activity on the JX iDirect Network
Time
All Day (Monday)
Event Details
Inmarsat will perform a Satellite Access Station (SAS) failover on the Indian Ocean Region from the Primary Perth site to the Diversity Merredin SAS to address the recent terminal instability
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Event Details
Inmarsat will perform a Satellite Access Station (SAS) failover on the Indian Ocean Region from the Primary Perth site to the Diversity Merredin SAS to address the recent terminal instability in the region.
This activity will cause all JX terminals to drop out of the network as detailed below:
Services affected: JX Terminals
Date of outage: March 18th 2019
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.