GX/JX Service Calendar

Collins Aerospace would like to advise you of the forthcoming emergency maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement new channel plans to accommodate traffic growth as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: August 12th 2020
Activity: Activation of new Channel Plans in IOR (I5F1)
Date of outage: 12 August 2020
Ocean Region: IOR
Services affected: Global Xpress
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 6 minutes traffic interruption
Outage Impact: Terminals might lose connectivity but will be automatically re-acquired into the network
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/ GX Network. Inmarsat’s engineers will implement a configuration update to improve process handling as part of the Continuous Service Improvement commitment to our customers. The details and timeline of the changes are reported below:

Date of Maintenance: August 10th 2020
Ocean Region: IOW
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single
Outage Impact: All affected terminals will lose IP connectivity for 6 minutes
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will perform Payload related maintenance activities and implement a new Protocol Processor software release as part of the Continuous Service Improvement commitment to our customers. The details and timeline of the changes are reported below:

Date of outage: 5th August 2020
Ocean Region: AOR
Start of Maintenance period: 05/08/20 08:00 UTC
End of Maintenance period: 05/08/20 11:00 UTC

Ocean Region: POR
Start of Maintenance period: 05/08/20 18:00 UTC
End of Maintenance period: 05/08/20 21:00 UTC

Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 05/08/20 21:00 UTC
End of Maintenance period: 05/08/20 23:59 UTC

Services affected JX/GX
Single or Multiple Outage(s) and duration(s): Multiple outages up to 6 minutes each time

Outage Impact: Terminals might lose connectivity but will be automatically re-acquired into the network
Actions needed by user: No action is required from user but please re-start the terminal if it does not re-join the network.
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity for Inmarsat JX/GX to deploy a new PP process software release on a limited number of PP servers in IOR and on a single Beam in IOR. These actions are in preparation for the global deployment of the new software. The details and timeline of the changes are reported below:

Activity: Deploy a new PP process software release on a limited number of PP servers in IOR and on a single Beam in IOR
Date of outage: August 3rd 2020
Ocean Region: IOR, IOR Beam 85
Services affected: Global Xpress
Start of Maintenance period: August 3rd 2020 21:00 UTC
End of Maintenance period: August 3rd 2020 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes
Outage Impact: Terminals might drop from the network and re-acquire
Actions needed by user: No action is required from user

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/ GX Network. Inmarsat’s engineers will implement a configuration update to improve process handling as part of the Continuous Service Improvement commitment to our customers. The details and timeline of the changes are reported below:

Date of Maintenance: July 29th 2020
Ocean Region: POR
Services affected: Global Xpress
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Single
Outage Impact: All affected terminals will lose IP connectivity for 6 minutes
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 2.0. The new version will be broadcasted to all terminals in the network which will trigger an automatic service restart. The details and timeline of the changes are reported below:

Activity: JX/GX Network version Upgrade to Velocity 2.0
Date of outage: Wednesday 22 July
Ocean Region: All Ocean Regions
Services affected: Global Xpress
Start of Maintenance period: 17:00 UTC
End of Maintenance period: 00:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 5 minutes, see exceptions below
Outage Impact: All terminals will drop and re-acquire in less than 5 minutes; although the expected bounce is single, a limited number of terminals could restart more than once due to unexpected process crashing.
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/ GX Network. Inmarsat’s engineers will implement a configuration update to improve process handling as part of the Continuous Service Improvement commitment to our customers.
The details and timeline of the changes are reported below:

Date of Maintenance: July 20th 2020
Ocean Region: IOR
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single
Outage Impact: All affected terminals will lose IP connectivity for 6 minutes
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat, in consultation with the vendor, will roll out a software release to fix an issue seen in the existing software. The release has been successfully verified on a limited number of protocol processes, and will now be rolled out to all other PP’s and Ocean Regions. In addition to the above mentioned activity Inmarsat would like to advise you of the forthcoming planned SAS Failover in AOR from Winnipeg to Linolakes.

Services affected: GX/JX
Region affected: AOR
Date of outage: July 6th 2020
Start of Maintenance period: 0800 UTC
End of Maintenance period: 1100 UTC
Single or Multiple Outage(s) and duration(s): Single up to 10 minutes
Outage Impact: Terminals might bounce a re-acquire automatically
Actions needed by user: There is no requirement from the customer user.

Services affected: GX/JX
Region affected: POR
Date of outage: July 6th 2020
Start of Maintenance period: 1800 UTC
End of Maintenance period: 2100 UTC
Single or Multiple Outage(s) and duration(s): Single up to 6 minutes
Outage Impact: Terminals might bounce an re-acquire automatically
Actions needed by user: There is no requirement from the customer user.

Services affected: GX/JX
Region affected: IOW/IOR/NER/WER
Date of outage: July 6th 2020
Start of Maintenance period: 2100 UTC
End of Maintenance period: 0000 UTC
Single or Multiple Outage(s) and duration(s): Single up to 6 minutes
Outage Impact: Terminals might bounce an re-acquire automatically
Actions needed by user: There is no requirement from the customer user.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat in consultation with iDirect, will roll out an emergency software release to fix an issue seen in the existing software. The release has been successfully tested on Inmarsat’s test environment, but will be loaded in this phase on a limited number of protocol processors before being rolled out to all other PP’s and Ocean Regions. The detail of the impact and schedule are reported below:

Services affected: GX/JX.
Region affected: POR
Date of outage: June 22nd 2020
Start of Maintenance period: 1800 UTC
End of Maintenance period: 2100 UTC
Single or Multiple Outage(s) and duration(s): Single up to 6 minutes
Outage Impact: Terminals might bounce an re-acquire automatically
Actions needed by user: There is no requirement from the customer user.

Services affected: GX/JX
Region affected: IOR
Date of outage: June 22nd 2020
Start of Maintenance period: 2100 UTC
End of Maintenance period: 0000 UTC
Single or Multiple Outage(s) and duration(s): Single up to 6 minutes
Outage Impact: Terminals might bounce an re-acquire automatically
Actions needed by user: There is no requirement from the customer user.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat has advised Collins Aerospace, that on the 14th June 2020 at 15.40 UTC all JX/GX voice and data customers experienced an outage in the WER region.
Upon initial investigation it was noted that both primary and secondary circuits were down. Recovery procedures were initiated and successfully completed at 16:16 UTC.
Further investigation confirmed the root cause to be a high voltage power cable damaged by an electrical storm in Berlin that stopped the automatic switchover from taking place.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

(Posted June 17, 2020)

Collins Aerospace would like to advise you of the forthcoming emergency maintenance to the Inmarsat JX/GX Network in AOR, where our Inmarsat’s engineers will load a patch to correct an issue noted on the handling of a process. This activity will require all terminals to briefly leave the network and re-establish the connections. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: June 10th 2020
Services affected: JX/GX Terminals
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): single, Up to 2 minutes traffic interruptions , followed by a period of up to 20 minutes where some terminals could experience a longer period to re-establish traffic after they back in the network.
Impact: AOR terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: June 1st 2020
Services affected: JX/GX Terminals
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Single, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement new channel plans to accommodate traffic growth as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 27th 2020
Services affected: JX/GX Terminals
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes traffic interruption.
Impact: Terminals might lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Ocean Region: IOR/IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes traffic interruption.
Impact: Terminals might lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 25th 2020
Services affected: JX/GX Terminals
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 20th 2020
Services affected: JX/GX Terminals
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement new channel plans to accommodate traffic growth as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 20th 2020
Services affected: JX/GX Terminals
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes traffic interruption.
Impact: Terminals might lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 18th 2020
Services affected: JX/GX Terminals
Ocean Region: NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 13th 2020
Services affected: JX/GX Terminals
Ocean Region: WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. Inmarsat’s engineers will implement new channel plans to accommodate traffic growth as part of the Continuous Service Improvement commitment to our customers. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:
Date of Maintenance: May 6th 2020
Services affected: JX/GX Terminals
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Ocean Region: IOR/IOW/NER/WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, Up to 5 minutes traffic interruptions.
Impact: Terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network, where Inmarsat’s engineers will update the JX/GX HUBs to Velocity 2.0. Part of this activity is a SAS switchover in AOR, IOW, IOR and POR; and stand-alone sites for NER and WER to be temporarily unavailable. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 6th 2020
Services affected: JX/GX Terminals
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): single, Up to 10 minutes traffic interruptions during the SAS Failover.
Impact: IOW terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network, where Inmarsat’s engineers will update the JX/GX HUBs to Velocity 2.0. Part of this activity is a SAS switchover in AOR, IOW, IOR and POR; and stand-alone sites for NER and WER to be temporarily unavailable. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: May 4th 2020
Services affected: JX/GX Terminals
Ocean Region: NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): multiple, Up to 10 minutes traffic interruptions during the SAS upgrade.
Impact: NER terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network, where Inmarsat’s engineers will update the JX/GX HUBs to Velocity 2.0. Part of this activity is a SAS switchover in AOR, IOW, IOR and POR; and stand-alone sites for NER and WER to be temporarily unavailable. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: April 29th 2020
Services affected: JX/GX Terminals
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): single, Up to 10 minutes traffic interruptions during the SAS Failover.
Impact: AOR terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network, where Inmarsat’s engineers will update the JX/GX HUBs to Velocity 2.0. Part of this activity is a SAS switchover in AOR, IOW, IOR and POR; and stand-alone sites for NER and WER to be temporarily unavailable. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: April 27th 2020
Services affected: JX/GX Terminals
Ocean Region: WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): multiple, Up to 10 minutes traffic interruptions during the SAS upgrade.
Impact: WER terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network, where Inmarsat’s engineers will update the JX/GX HUBs to Velocity 2.0. Part of this activity is a SAS switchover in AOR, IOW, IOR and POR; and stand-alone sites for NER and WER to be temporarily unavailable. This maintenance will cause brief interruptions to the JX/GX traffic as detail below:

Date of Maintenance: April 22nd 2020
Services affected: JX/GX Terminals
Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): single, Up to 10 minutes traffic interruptions during the SAS Failover.
Impact: IOR terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

As part of the Continuous Service Improvement commitment to Inmarsat’s customers 5F1, 5F2, 5F3 and 5F4 channels will be optimized to support increasing traffic demand. During the implementation terminals in these beams will bounce and reacquire automatically within 30 sec.

Date of outage: April 15th 2020
Ocean Region: AOR
Services affected: GX/JX
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): single, less than 30 seconds
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Date of outage: April 15th 2020
Ocean Region: POR
Services affected: GX/JX
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) and duration(s): Single less than 30 seconds
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Date of outage: April 15th 2020
Ocean Region: IOR & IOW
Services affected: GX/JX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, less than 30 seconds
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network.

As part of the Continuous Service Improvement commitment to customers 5F1 Beams 86 and 5F3 beam 10 will be configured with more optimized return capacity and support increasing traffic demand. During the implementation there will be a traffic interruption in POR (5F3) beam 10 and IOR (5F1) beam 86. Terminals in these beams will bounce and reacquire automatically within 30 seconds.

Date of outage: April 6th 2020

Ocean Region: POR

Services affected: GX/JX Terminals only in beams 10

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Single or Multiple Outage(s) and duration(s): Single less than 1 minute

Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Date of outage: April 6th 2020

Ocean Region: IOR

Services affected: GX/JX Terminals only in beams 86  

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single less than 1 minute

Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network.

As part of the Continuous Service Improvement commitment to customers 5F2 Beams 18, 27 & 75 will be configured with more optimized return capacity and support increasing traffic demand. During the implementation there will be a traffic interruption in AOR (5F2) beam 18, 27, & 75. Terminals in these beams will bounce and reacquire automatically within 30 sec

Date of outage: April 1st 2020

Ocean Region: AOR

Services affected: GX/JX Terminals only in beams 18, 27 & 75

Start of Maintenance period: 09:00 UTC

End of Maintenance period: 10:00 UTC

Single or Multiple Outage(s) and duration(s): Single less than 1 minute

Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network.
As part of the Continuous Service Improvement commitment to customers 5F2 Beams 10 and 11 will be configured with more optimized return capacity and support increasing traffic demand. During the implementation there will be a traffic interruption in AOR (5F2) beam 10 & beam 11. Terminals in these beams will bounce and reacquire automatically within 30 sec.

Date of outage: March 23rd 2020
Ocean Region: AOR
Services affected: GX/JX Terminals only in beams 10 & 11
Start of Maintenance period: 10:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Single less than 1 minute
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to operational reasons, Inmarsat engineers were not able to implement the change below as planned on the 16th of March, this activity has now been rescheduled for the 23rd of March.
Inmarsat’s engineers, as part of the Continuous Service Improvement commitment to customers, will add a new beam in the North European Region as per the commercial agreement with Telenor. This will require the implementation of a new channel plan. During this activity, the GX/JX terminals will drop out of the network as detailed below:

Date of outage: March 23rd 2020
Ocean Region: NER
Services affected: GX/JX Terminals
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, each up to 5 minutes traffic interruptions
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers, as part of the Continuous Service Improvement commitment to customers, will add a new beam in the North European Region as per the commercial agreement with Telenor. This will require the implementation of a new channel plan. During this activity, the GX/JX terminals will drop out of the network as detailed below:

Date of outage: March 16th 2020
Ocean Region: NER
Services affected: GX/JX Terminals
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, each up to 5 minutes traffic interruptions
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you that the planned maintenance to the GX/JX Network taking place March 11th will be extended by three more hours in order to complete the upgrade in the Pacific Ocean Region and on the stand-alone sites in the North and West Europe Regions as well as the broadcasting of the new network version to all terminals. This is due to unexpected delays on the software updates. This extension will cause brief interruptions to the GX/JX traffic as detailed below:

Date of Maintenance: March 12th 2020
Services affected: GX/JX Terminals
Ocean Region: POR, NER and WER
Start of Maintenance period: 00:00 UTC
End of Maintenance period: 03:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple.
Up to 10 minutes traffic interruptions for each ocean region.
Up to 2 minutes per terminal during the over the air updates with an accumulated 30 minutes network degradation.
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

On 11th March 2020 a scheduled upgrade to the GX/JX network from software version 1.4 to 1.6 was started. During this upgrade there was an outage on March 11th 2020 at 22.39 UTC which was expected. Once the software upgrade was successful, part of the final test was a site switch to move the traffic from Inmarsat’s ground site in Fucino to Nemea.

Once this site switch was made to Fucino on March 12th 2020 at 05:48 UTC there was an un-expected outage which pushed terminals to the IOR region. An investigation was immediately carried out to locate the source of this issue. In the meantime, to protect the services and resolve the issue a site switch was made to move the traffic back to Inmarsat’s site in Fucino at 05:58 UTC. The cause was identified as a bug in the Cisco router which has since been rectified.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers will update the GX/JX Network version to Velocity 1.6 in all ocean regions. This will be achieved by performing a SAS Failover in the Pacific, Atlantic and Indian Ocean Regions as well as broadcasting the new network version to all terminals. On the stand-alone sites in the North and West Europe Regions the terminals will receive the new network version over the air.
This maintenance will cause brief interruptions to the GX/JX traffic as detailed below:

Date of Maintenance: March 11th 2020
Services affected: GX/JX Terminals
Ocean Region: all Ocean Regions
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple
Up to 10 minutes traffic interruptions during each ocean region SAS Failover.
Up to 2 minutes per terminal during the over the air updates with an accumulated 30 minutes network degradation.
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Further to the maintenance activity which was notified on the 25th of February 2020, degraded performance has been identified in the NER and WER Ocean region and this change would be reverted tonight at 2100 UTC.

Services affected: GX/JX Terminals
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: March 10th 2020
Ocean Region: WER and NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 00:00 UTC

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers.
It will cause a brief interruption to the GX/JX traffic as detail below:

Services affected: GX/JX Terminals
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: March 4th 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOW
Start of Maintenance period: 22:00 UTC
End of Maintenance period: 23:59 UTC

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as part of the Continuous Service Improvement commitment to our customers.
It will cause a brief interruption to the GX/JX traffic as detail below:

Services affected: GX/JX Terminals
Impact: All terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network.
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: March 2rd 2020
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOR
Start of Maintenance period: 22:00 UTC
End of Maintenance period: 23:59 UTC

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers will implement new channel plans to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers.

This activity may cause a brief interruption to the GX/JX traffic as detailed below:
Services affected: GX/JX Terminals
Impact: Some terminals might lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Restart the terminal if it does not rejoin the network.
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of Maintenance: February 19th 2020

Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC

Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC

Ocean Region: IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsat’s engineers will implement new channel plans and configuration to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity may cause a brief interruption to the GX/JX traffic as detailed below:
Services affected: GX/JX Terminals

Outage Impact: Some terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions each.
Date of outage: January 29th 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network. Inmarsats engineers will implement new channel plans to accommodate traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity will cause a brief interruption to the GX/JX traffic as details below:

Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes traffic interruptions.
Date of outage: January 15, 2020
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenances to the GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes and improve the terminal stability during Rain Diversity Switches.

During this activity, the GX/JX terminals will drop out of the network as detailed below:
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): One single, up to 10 minutes traffic interruption.
Date of outage: December 16th 2019
Ocean Region: IOR and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenances to the GX/JX Network. Inmarsat’s engineers will implement a software update in all ocean regions to enhance the terminals allocation processes and improve the terminal stability during Rain Diversity Switches.\

During this activity, the GX/JX terminals will drop out of the network as detailed below:
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): One single, up to 10 minutes traffic interruption.
Date of outage: December 11th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOW and NER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

To optimize capacity allocation Inmarsat will activate a new Frequency plan in the AOR on beams 11 and 19. During this activation the terminals will momentarily drop out of the network.
Date of outage: 12/04/2019
Ocean Region: AOR
Services affected: GX/JX Terminals
Start of Maintenance period: 09:00 UTC
End of Maintenance period: 10:00 UTC
Single or Multiple Outage(s) and duration(s): Single outage of 2-3 minutes
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

To accommodate increase in demand and to optimize capacity allocation over the Northern European Region (NER) Inmarsat will perform planned maintenance activity on the GX/JX network.
Date of outage: 02/12/2019
Ocean Region: NER
Services affected: GX/JX Terminals
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Three interruptions of up to 5 minutes each time
Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

On the 7th November 2019 there was degradation on three occasions affecting GX/JX voice and data customers in the IOW region as per the below table reporting time and duration of the events. Impacted users migrated to IOR and AOR regions.
The incidents relate a process failing on the same Protocol Processor node, Inmarsat’s technological supplier is investigating the incident.
Service Affected: GX/JX
Ocean Region: IOW
Reason: Failed process on a Protocol Processor node in Fucino SAS cluster
Traffic Impact: Degradation of GX voice and data users.
1st Degradation Start: 07/11/2019 10:25 UTC
1st Degradation End: 07/11/2019 10:29 UTC
1st Degradation Duration: 4 minutes
2nd Degradation Start: 07/11/2019 10:47 UTC
2nd Degradation End: 07/11/2019 10:50 UTC
2nd Degradation Duration: 3 minutes
3rd Degradation Start: 07/11/2019 10:52 UTC
3rd Degradation End: 07/11/2019 10:54 UTC
3rd Degradation Duration: 2 minutes

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX/GX Network. Our engineers will implement a software update in all ocean regions to enhance the terminals allocation processes as well as new Channel Plans to introduce new Type Approved terminals. During this activity, the JX/GX terminals will drop out of the network as detailed below:
Date of outage: November 6th 2019
Services affected: JX/GX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Two traffic interruptions, up to 5 minutes each.
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:59 UTC
Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

I would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further or opt out of receiving future notifications please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone on +1 410-266-2266 option 5.

Since the GX/JX aero outage begun on 4th October, Inmarsat has been working closely with partners to recover all terminals impacted across all regions. The majority of the affected terminals have now been recovered, so one to one discussions are now being conducted with any customers still experiencing issues.

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

On the 4th of October at 09:45 UTC during a GX/JX network activity, an incorrect configuration was transmitted to all GX/JX Aero terminals active at that time. At 10:50 UTC, the change was rolled back. However, all GX/JX Aero terminals active during this period were disconnected from the network and were not able to re-join. Maritime and Land GX was not affected.
In collaboration with the technology and terminal suppliers, a set of procedures to be executed on the impacted terminals was provided to the VARs to recover the terminal functionality.
In the meantime, a procedure to allow recovery Over the Air (OTA) was developed, tested and put in place on the 5th from 11:48 UTC. While effective for many of the impacted terminals, coordination and technical constraints outside of Inmarsat’s control prevented full geographic and timely implementation of this solution.
The vast majority of the impacted terminals have now been recovered using the local procedure and the Over the Air (OTA) solution. Direct communication with those VARs still affected by the issue are in place to ensure clear lines of communication and to expedite recovery.
Operational measures have been implemented to avoid similar incidents in the future.

Service Affected: GX/JX (Aviation Terminals only)
Ocean Region: ALL
Reason: Configuration Change
Traffic Impact: All Aviation GX/JX terminals that were in Network between 09:45 UTC and 10:50 UTC disconnected from the GX/JX network and were unable to reacquire
Outage Start: 04/10/2019 09:45 UTC
Outage End: 04/10/2019 10:50 UTC
Outage Duration: 1 Hour 5 Minutes
Degradation Start: 04/10/2019 10:50 UTC
Degradation End: Ongoing

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network.
Inmarsat engineers will implement a software update in all ocean regions to enhance the terminals allocation process. During this activity, the GX/JX terminals will drop out of the network as detailed below:

Date of outage: October 9th 2019
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 3 minutes traffic interruption.

Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC

Ocean Region: POR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to technical and co-ordination reasons, Inmarsat will not be able to proceed with the scheduled recovery procedure in the AOR at 19:00 UTC, 7th October. Inmarsat is currently reviewing all recovery options, and will provide an update as soon as possible.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a maintenance on the JX Network to activate new Channel Plans in the Indian and Pacific Ocean regions (IOR and POR) to optimize the frequency allocation in beams 11 and 82. Also, a new software build for the process that handles the allocation of resources to the terminals will be implemented in the Western European region (WER). These activities will cause an interruption to the JX traffic on that region as detailed below:
Date of outage: September 25th 2019
Ocean Region: POR Beams 11 and 82
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC

Ocean Region: IOR Beams 11 and 82, WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 5 minutes traffic interruption
Actions needed by user: Re-start the terminal if it does not re-join the network.

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a planned maintenance in the JX Network on Wednesday 18th of September, to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity will cause a brief interruption to the JX traffic on all ocean regions as detail below:
Date of outage: September 18th 2019
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network

Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC

Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC

Ocean Region: IOW and IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

On the 29th of August at 22:22 UTC Inmarsat had a double failure on both the primary and secondary links caused the isolation of the JX SAS in Lino Lakes. This affected the delivery of traffic towards the Meet Me Point (MMP) in New York.
The traffic was restored at 03:50 UTC on 30th August when, with the support of the local staff, Inmarsat engineers managed to stop the transmission from the affected site and resumed the service from the diversity site. Restoring the traffic via Winnipeg was very time consuming due to the particular condition caused by the dual failure.
The incident was fully resolved at 09:31 UTC when the links were set back in service by the service provider and full redundancy was restored in the AOR region.
An incident investigation is in progress internally within Inmarsat and with our service provider to avoid similar occurrence in the future.

Service Affected: JX
Ocean Region: AOR
Reason: Loss of connectivity in lino Lakes SAS
Traffic Impact: No data and voice traffic in AOR
Outage Start: 29/08/2019 22:22 UTC
Outage End: 30/08/2019 03:50 UTC
Degradation Duration: 5 hours and 28 minutes

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to operational requirements, Inmarsat will perform a maintenance in the JX Network to implement new Channel Plans in the Indian Ocean region (IOR). This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: IOR
Date of outage: August 12, 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 10 minutes traffic interruption
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will postpone the planned maintenance in the JX Network to implement new Channel Plans in the Western Europe ocean region (WER) by one week to Wednesday 7th of August. This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: WER
Date of outage: August 7th 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to operational requirements, Inmarsat will perform an emergency maintenance in the JX Network to implement new Channel Plans in the Indian Ocean West region (IOW). This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: IOW
Date of outage: August 2nd 2019
Start of Maintenance period: 16:00 UTC
End of Maintenance period: 17:00 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 3 minutes traffic interruption.
Actions needed by user: Re-start the terminal if it does not re-join the network.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.