GX/JX Service Calendar

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As a part of the Continuous Service Improvement commitment to our customers, Inmarsat’s engineers will be carrying out a Satellite Access Station (SAS) traffic switch.

The details and timeline of the activity are reported below:

Activity: Traffic switch from Nemea SAS to Burum SAS
Date of outage: 9th September 2021
Ocean Region: EMR Beams 1, 13, 51, 30
Services affected: JX/GX
Start of Maintenance period: 11:00 UTC
End of Maintenance period: 15:00 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outage of up to 10 minutes for Beams 13 and 51, while beams 1, 30 will have an outage for the whole duration of the activity
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1-410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat’s JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in the targeted EMR beams reported below.

Activity: Traffic switch from Cheia SAS to Kofinou SAS
Date of outage: 1 September 2021
Ocean Region: EMR Beams 3, 5, 7, 8, 10, 11, 15, 17, 18, 21, 24, 26, 31, 32, 35, 36, 40, 41, 42, 64
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 22:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in the targeted EMR Beams reported below.

Activity: Traffic switch from Kofinou SAS to Cheia SAS
Ocean Region: EMR Beams 3, 5, 7, 8, 10, 11, 15, 17, 18, 21, 24, 26, 31, 32, 35, 36, 40, 41, 42, 64.
Services affected: JX/GX
Start of Maintenance period: 25/08/21 21:00 UTC
End of Maintenance period: 25/08/21 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in the targeted EMR Beams reported below.

Activity: Traffic switch from Nemea SAS to Burum SAS
Ocean Region: EMR Beams 1, 2, 12, 30, 51, 58, 61, 67, 70, 72, SO1, SO2
Services affected: JX/GX
Start of Maintenance period: 23/08/21 09:00 UTC
End of Maintenance period: 23/08/21 10:00 UTC

Activity: Traffic switch from Burum SAS to Nemea SAS
Ocean Region: EMR Beams 1, 2, 13, 30, 51, 58, 61, 67, 70, 72, SO1 and SO2
Services affected: JX/GX
Start of Maintenance period: 23/08/21 13:00 UTC
End of Maintenance period: 23/08/21 14:00 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, our engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 4, 6, 20, 22, 47, 54, 65.

The details and timeline of the changes are reported below.

Activity: Traffic switch from Cheia SAS to Aussaguel SAS
Date of outage: 18th August 2021
Ocean Region: EMR Beams 4, 6, 20, 22, 47, 54, 65
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 4, 6, 20, 22, 47, 54, 65.

The details and timeline of the changes are reported below.

Activity: Traffic switch from Aussaguel SAS to Cheia SAS
Date of outage: 11th August 2021
Ocean Region: EMR Beams 4, 6, 20, 22, 47, 54, 65
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming emergency maintenance to the Inmarsat JX/GX Network. Following recent changes related to establishing services in Indian Territories, Inmarsat will now revert back its Indian Ocean Region (IOR). During this activity terminals in beams 31, 41, and 54 will be affected as reported below:

Reason for notice: To establish JX/GX services in Indian territories
Date of outage: 28 July 2021
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Services affected: JX/GX
Ocean Region: IOR
Regions/Spots affected: Beams 31, 41, and 54
Single or Multiple Outage(s) & Duration(s): Single outage of up to 5 minutes
Outage Impact: Terminals in these beams will drop and re-acquire in overlapping beams
Terminal Types affected: All JX/GX Terminal Types
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the JX/GX Network. As part of Inmarsat’s customer service improvement, their engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 3, 5, 7, 8, 11, 15, 17, 18, 21, 24, 26, 32, 36, 40, 42, 64. The details and timeline of the changes are reported below.

Activity: Traffic switch from Cheia SAS to Kofinou SAS
Date of outage: 28 July 2021
Ocean Region: EMR Beams 3, 5, 7, 8, 11, 15, 17, 18, 21, 24, 26, 32, 36, 40, 42, 64
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the JX/GX Network. As part of Inmarsat’s customer service improvement, their engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 3, 5, 7, 8, 11, 15, 17, 18, 21, 24, 26, 32, 36, 40, 42, 64. The details and timeline of the changes are reported below.

Activity: Traffic switch from Kofinou SAS to Cheia SAS
Date of outage: 26 July 2021
Ocean Region: EMR Beams 3, 5, 7, 8, 11, 15, 17, 18, 21, 24, 26, 32, 36, 40, 42, 64
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

For operational reasons related to establishing services in Indian territories, Inmarsat will be making changes in its Indian Ocean West (IOW) connectivity on 21st July. Whilst these services are being established, a small fraction of our IOW (GX4 satellite) coverage users (affecting fewer than 5% of users served by JX/GX satellites in this region) may experience a reduction in the quality of service that is currently received.
Inmarsat will be implementing some enhancements that were put in place last time after the change, to reduce the impact on customers. During the implementation of these changes, the services for JX/GX may experience a reduction in service, as detailed below.

Reason for notice: To establish JX/GX services in Indian territories
Services affected: JX/GX
Regions/Beams Affected: IOW
Start of Maintenance period: 21st July 2021 21:00 UTC
End of Maintenance period: 21st July 2021 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes
Outage Impact: Terminals with connectivity through IOW may temporarily lose service
Terminal Types affected: All JX/GX Terminals
Actions needed by user: None

Services affected: JX/GX
Regions/Beams Affected: Few beams (13, 60, and 68) in IOR
Start of Maintenance period: 21st July 2021 21:00 UTC
End of Maintenance period: 21st July 2021 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes
Outage Impact: Terminals with connectivity through the aforementioned beams will temporarily lose service, and will re-acquire into overlapping beams.
Terminal Types affected: All JX/GX Terminals
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 4, 6 20, 22 and 47. The details and timeline of the changes are reported below:

Activity: Traffic switch from Cheia SAS to Aussaguel SAS
Date of outage: 07 July 2021
Ocean Region: EMR Beams 4, 6 20, 22 and 47
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the following planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 4, 6 20, 22 and 47. The details and timeline of the changes are reported below:

Activity: Traffic switch from Aussaguel SAS to Cheia SAS
Date of outage: 05 July 2021
Ocean Region: EMR Beams 4, 6 20, 22 and 47
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of the Continuous Service Improvement commitment to our customers, Inmarsat’s engineers will be carrying out a server reboot to re-initialize file system mount points in Northern European Region (NER).

The details and timeline of the changes are reported below:

Services affected: JX/GX
Regions/Spots affected: NER
Date of outage: 16th June 2021
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 5 minutes
Outage Impact: Terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available
Terminal Types affected: All
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at 1-410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will perform a switchover in the EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 4, 6 20, 22 and 47.

The details and timeline of the changes are reported below:

Activity: Test and verify the new eGRM GWS release
Date of outage: 14th June 2021
Ocean Region: EMR
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 10 minutes
Outage Impact: Terminals will remain in the network, data traffic may be disrupted for up to 10 minutes
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at 1-410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of service improvement Inmarsat will implement changes that will trigger new option files to the terminals. .

The details and timeline of the changes are reported below:

Reason for notice: Apply changes that will trigger new option files to the terminals
Services affected: JX/GX
Ocean Region: All Beams and Satellites in the GX network
Date of outage: June 9th 2021
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 5 minutes
Outage Impact: Terminals will restart to install the new option files
Terminal Types affected: All
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team via either by email to adtech@arinc.com or telephone at 1-410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement, Inmarsat’s engineers will implement optimisation changes in the Northern European Region (NER) that may cause a short traffic interruption for terminals in this region.

The details and timeline of the changes are reported below:

Services affected: JX/GX
Regions/Spots affected: NER
Date of Maintenance: 05/05/2021
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes.
Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.
Terminal Types affected: All
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned SAS failover in the Inmarsat JX/GX EMR Region. This activity is part of the overall Velocity 3.1.1.0 upgrade. During this maintenance period there will be a brief interruption to services for all terminals within the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment – EMR Region
Date of outage: 28th April 2021
Ocean Region: EMR
Services affected: JX/GX
Start of Maintenance period: 2100 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single outage of up to 10 minutes, see exceptions below
Outage Impact: All terminals will drop and re-acquire in less than 10 minutes; although the expected bounce is single, a limited number of terminals could restart more than once
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the upcoming emergency maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will implement optimization changes that will cause terminals in AOR beam 27 to briefly lose service that will be restored on overlapping beams.

The details and timeline of the changes are reported below:

Services affected: JX/GX
Regions/Beams Affected: AOR Beam 27
Date of outage: 28th April 2021
Start of Maintenance period: 09:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes
Outage Impact: Terminals with connectivity through the beams mentioned above will temporarily lose service, and will re-acquire into overlapping beams.
Terminal Types affected: All JX/GX Terminals
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of routine service checks Inmarsat’s engineers will perform a service switchover to the backup SAS from Auckland to Warkworth in POR.

The details and timeline of the changes are reported below:

Date of Maintenance: 26 April 2021
Regions/Spots affected: POR
Services affected: JX/GX
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) & Duration(s): POR Region: Multiple outages of up to 15 minutes
Outage Impact: Terminals will lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available
Terminal Types affected: All
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will perform a switchover in EMR region which will cause short traffic interruptions for all JX/GX terminals in EMR Beams 3, 5, 7, 8, 11, 15, 17, 18, 21, 24, 26, 32, 36, 40, 42, 64.

The details and timeline of the changes are reported below:

Services affected: JX/GX
Ocean Region: EMR Beams 3, 5, 7, 8, 11, 15, 17, 18, 21, 24, 26, 32, 36, 40, 42, 64
Date of outage: 14 April 2021
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Terminals will lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available
Terminal affected: All JX/ GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of routine service checks Inmarsat’s engineers will perform a service switchover to the backup SAS from Warkworth to Auckland in POR.

The details and timeline of the changes are reported below:

Date of Maintenance: 12th April 2021
Regions/Spots affected: POR
Services affected: JX/GX
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
Single or Multiple Outage(s) & Duration(s): POR Region: Single outage of up to 15 minutes
Outage Impact: Terminals will lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available
Terminal Types affected: All
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes
Inmarsat would like to advise you of the forthcoming planned maintenance to the JX/GX Network. As part of routine service checks our engineers will perform a service switchover to the backup SAS from Warkworth to Auckland in POR.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will activate the channel plan in the EMR region which may cause short traffic interruptions for all JX/GX terminals.

The details and timeline of the changes are reported below:

Services affected: JX/GX

Ocean Region: EMR

Date of outage: 07 Apr 2021

Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 10 minutes
Outage Impact: Terminals will remain in the network, but data traffic may be disrupted for up to 10mins.
Terminal affected: All JX/GX terminals
Actions needed by user: Restart the terminal if it doesn’t acquire after 15minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will implement optimisation changes that will cause terminals in IOR beams 31, 41, or 54 to briefly lose service that will be restored on overlapping beams.

The details and timeline of the changes are reported below:

Services affected: JX/GX
Regions/Beams Affected: Beams (31, 41, and 54) in IOR

Date of maintenance: 24th March 2021
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes
Outage Impact: Terminals with connectivity through the beams mentioned above will temporarily lose service, and will re-acquire into overlapping beams.
Terminal Types affected: All JX/GX Terminals
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity to Inmarsat JX/GX Services at the POR Regional SAS site. During the maintenance period all traffic from end terminals to the VAR will experience multiple outages of up to 1 minute each while a DPI node is re-introduced back into the traffic path having been removed for the technical activity.

The details and timeline of the changes are reported below:

Reason for notice: Re-introduction of DPI node into the traffic path

Services affected: JX/GX End-terminals traffic outage

Regions/Spots affected: JX/GX-POR

Start of Maintenance period: 22/03/2021 1800 UTC

End of Maintenance period: 22/03/2021 2100 UTC

Single or Multiple Outage(s) & Duration(s): Multiple outages, up to 1 minute

Outage Impact: All traffic from end terminals to the VAR will experience an outage

Terminal Types affected: All

Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned SAS failover in the EMR Region. This activity is part of the overall Velocity 3.1.1.0 upgrade. During this maintenance period there will be a brief interruption to services for all terminals within the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment – EMR Region
Date of outage: 22nd March 2021
Ocean Region: EMR
Services affected: JX/GX
Start of Maintenance period: 2100 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single outage of up to 10 minutes, see exceptions below
Outage Impact: All terminals will drop and re-acquire in less than 10 minutes; although the expected bounce is single, a limited number of terminals could restart more than once
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the upcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will implement optimisation changes that will cause terminals in IOR beams 31, 41, or 54 to briefly lose service that will be restored on overlapping beams.

The details and timeline of the changes are reported below:

Services affected: JX/GX
Regions/Beams Affected: Beams (31, 41, and 54) in IOR
Start of Maintenance period: 17 Mar 2021 21:00 UTC
End of Maintenance period: 17 Mar 2021 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes
Outage Impact: Terminals with connectivity through the beams mentioned above will temporarily lose service, and will re-acquire into overlapping beams.
Terminal Types affected: All JX/GX Terminals
Actions needed by user: None
Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to our NYC Data Center. As part of the Continuous Service Improvement commitment to our customers, our engineers will implement a replacement for End-of-Life Switches in NYC with newer models running the latest recommended software versions from Cisco. This change will impact the Inmarsat JX/GX Internet services in our NYC Data Center.

Services affected: Global Xpress
Regions/Spots affected: AOR/POR
Date of outage: 03/04/2021
Start of Maintenance period: 07:00 UTC
End of Maintenance period: 13:00 UTC
Single or Multiple Outage(s) & Duration(s):  Users will experience a service failover while the devices are replaced. This should take 30-60 seconds.
Outage Impact: Some terminals may lose lock and drop out of the network, as system fails over to our NYC secondary link.
Terminal Types affected: All

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to its network. As part of the Continuous Service Improvement commitment to our customers, our engineers will implement changes related to our transport network in the AOR region.

The details and timeline of the changes are reported below:

Activity: Lino Lakes/New York TNE Migration

Services affected: JX GX
Regions/Spots affected: AOR
Date of outage: 03/03/2021
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC

Single or Multiple Outage(s) & Duration(s): Single event expected to take up to 1 minute in total
Outage Impact: No outage expected. Network connectivity re-establishment and slightly higher latency may occur during this period (less than 1 minute)
Terminal Types affected: All
Actions needed by user: No action required

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 3.1.1.0. During the maintenance period a number of hub side elements will be updated which will result in a brief drop in service for all terminals in the target region.

The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment – EMR Region
Date of outage: 3rd March 2021
Ocean Region: EMR
Services affected: Global Xpress
Start of Maintenance period: 2100 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes, see exceptions below
Outage Impact: All terminals will drop and re-acquire in less than 10 minutes; although the expected bounce is single, a limited number of terminals could restart more than once
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to our NYC Data Center. As part of the Continuous Service Improvement commitment to our customers, our engineers will implement a replacement for End-of-Life Switches in NYC with newer models running the latest recommended software versions from Cisco. This change will impact the Inmarsat JX/GX Internet services in our NYC Data Center.

Services affected: Global Xpress
Regions/Spots affected: AOR/POR
Date of outage: 03/02/2021
Start of Maintenance period: 07:00 UTC
End of Maintenance period: 13:00 UTC
Single or Multiple Outage(s) & Duration(s):  Users will experience a service failover while the devices are replaced. This should take 30-60 seconds.
Outage Impact: Some terminals may lose lock and drop out of the network, as system fails over to our NYC secondary link.
Terminal Types affected: All

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of the Continuous Service Improvement commitment to our customers, our engineers will implement a new channel plan in the Northern European Region (NER) to accommodate future traffic growth.

The details and timeline of the changes are reported below:

Services affected: Global Xpress
Regions/Spots affected: NER
Date of outage: 01/03/2021
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes
Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available
Terminal Types affected: All
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 3.1.0.1. During the maintenance period a number of hub side elements will be updated which will result in a brief drop in service for all terminals in the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment

Date of outage: 24th February 2021

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Services affected: Global Xpress

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes, see exceptions below

Outage Impact: All terminals will drop and re-acquire in less than 10 minutes. Although the expected bounce is single, a limited number of terminals could restart more than once

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 3.1.0.1. During the maintenance period a number of hub side elements will be updated which will result in a brief drop in service for all terminals in the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment

Date of outage: 22nd February 2021

Ocean Region: IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Services affected: Global Xpress

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes, see exceptions below

Outage Impact: All terminals will drop and re-acquire in less than 10 minutes. Although the expected bounce is single, a limited number of terminals could restart more than once

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat’s JX/GX Network. As part of customer service improvement our engineers will implement optimization changes that may cause a short traffic interruption for terminals in EMR region. The details and timeline of the changes are reported below:

Ocean Region: EMR

Start of Maintenance period: 17/02/21 21:00 UTC

End of Maintenance period: 17/02/21 23:59 UTC

Regions/Beams: EMR

Single or Multiple Outage(s) & Duration(s): Single outage of up to 5 minutes

Outage Impact: Some terminals in EMR region may lose lock and drop out of the network, and will attempt to re-acquire in less than 5 minutes

Terminal affected: All JX/GX terminals

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

 Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 3.1.0.1. During the maintenance periods a number of hub side elements will be updated which will result in a brief drop in service for all terminals in the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment

Date of outage: 17th February 2021

Ocean Region: AOR

Start of Maintenance period: 0800 UTC

End of Maintenance period: 1100 UTC

Services affected: Global Xpress

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes, see exceptions below

Outage Impact: All terminals will drop and re-acquire in less than 10 minutes. Although the expected bounce is single, a limited number of terminals could restart more than once

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 3.1.0.1. During the maintenance periods a number of hub side elements will be updated which will result in a brief drop in service for all terminals in the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment

Date of outage: 15th February 2021

Ocean Region: NER

Start of Maintenance period: 2100 UTC

End of Maintenance period: 2359 UTC

Services affected: Global Xpress

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes, see exceptions below

Outage Impact: All terminals will drop and re-acquire in less than 10 minutes. Although the expected bounce is single, a limited number of terminals could restart more than once

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network.  As part of customer service improvement Inmarsat’s engineers will activate channel plans in EMR, IOW, IOR regions which may cause a short traffic interruption for all JX/GX terminals in the regions. The details and timeline of the changes are reported below:

Ocean Region: EMR, IOR, IOW

Start of Maintenance period: 10/02/21 21:00 UTC

End of Maintenance period: 10/02/21 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Terminals will remain in the network, but data traffic may be disrupted for up to 10mins.

Terminal affected: All JX/GX terminals in EMR, IOR, IOW regions

Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned Inmarsat JX/GX Network version upgrade to Velocity 3.1.0.1. During this period a number of hub side elements will be updated which will result in a brief drop in service for all terminals in the target region. The details and timeline of the changes are reported below:

Activity: Velocity 3.1.1.0 Deployment – POR Region

Date of outage: 10th February 2021

Ocean Region: POR

Services affected: JX/GX

Start of Maintenance period: 1800 UTC

End of Maintenance period: 2100 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 5 minutes – see exceptions below

Outage Impact: All terminals will drop and re-acquire in less than 5 minutes.  Although the expected bounce is single, a limited number of terminals could restart more than once

Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will implement payload configuration changes that may cause a short traffic interruption for all JX/GX terminals in IOR Beams 66, 74, 67, 86, 58, 88 and multiple outages on Beam 86. The details and timeline of the changes are reported below:

Ocean Region: IOR

Start of Maintenance period: 08/02/21 21:00 UTC

End of Maintenance period: 08/02/21 23:59 UTC

Regions/Beams: IOR Beams 66, 74, 67, 86, 58, 86, 88

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes. Multiple outages only on beam 86

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available.

Terminal affected: All GX terminals

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/GX Network. As part of customer service improvement Inmarsat’s engineers will activate channel plans which may cause a short traffic interruption for all JX/GX terminals. The details and timeline of the changes are reported below:

Ocean Region: AOR

Start of Maintenance period: 03/02/21 08:00 UTC

End of Maintenance period:   03/02/21 11:00 UTC

Ocean Region: POR

Start of Maintenance period: 03/02/21 18:00 UTC

End of Maintenance period:   03/02/21 21:00 UTC

Ocean Region: IOW, IOR, EMR, NER

Start of Maintenance period: 03/02/21 21:00 UTC

End of Maintenance period:   03/02/21 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Terminals will remain in the network, but data traffic may be disrupted for up to 10mins.

Terminal affected: All JX/GX terminals

Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned maintenance to the Inmarsat JX/ GX Network. As part of the Continuous Service Improvement commitment to customers, Inmarsat’s engineers will implement a new channel plan in the Northern European Region (NER) region to accommodate future traffic growth. The details and timeline of the changes are reported below:

Services affected: JX/GX

Regions/Spots affected: NER

Date of outage: January 27th 2021

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available

Terminal Types affected: All

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes 

 Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will be making changes in IOW connectivity on the 25th January 2021, for operational reasons related to establishing services in Indian territories.  Whilst these services are being established, a small fraction of our IOW (GX4 satellite) coverage users (affecting fewer than 5% of users served by JX/GX satellites in this region) may experience a reduction in the quality of service that is currently received.

Inmarsat will be implementing some enhancements that were put in place last time after the change, to reduce the impact on customers. During the implementation of these changes, the services for JX/GX may experience a reduction in service, as detailed below.

Reason for notice: To establish JX/GX services in Indian territories

Services affected: Global Xpress

Regions/Beams Affected: IOW

Start of Maintenance period: 25 Jan 2021 21:00 UTC

End of Maintenance period: 25 Jan 2021 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes

Outage Impact: Terminals with connectivity through IOW may temporarily lose service

Terminal Types affected: All GX Terminals

Actions needed by user: None

Services affected: Global Xpress

Regions/Beams Affected: Few beams (12, 13, 60, and 68) in IOR

Start of Maintenance period: 25 Jan 2021 21:00 UTC

End of Maintenance period: 25 Jan 2021 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single, up to 10 minutes

Outage Impact: Terminals with connectivity through aforementioned beams will temporarily lose service, and will re-acquire into overlapping beams.

Terminal Types affected: All GX Terminals

Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of planned maintenance activities to address an isolated discrepancy in GX Assurance data. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX

Ocean Region: IOW

Start of Maintenance period: 01/18/2021 21:00 UTC

End of Maintenance period: 01/18/2021 23:59 UTC

Single or Multiple Outage(s) & Duration(s):  Multiple outages of up to 1 minute

Outage Impact: All traffic from end terminals to the VAR will experience an outage

Terminal Types affected:  All

Actions needed by user:  None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of emergency maintenance to the GX Network. Engineers will be carrying out a server reboot to re-initialize file system mounts points. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Reason for notice: Re-introduction of DPI node into the traffic path after the faulty part replacement.
Services affected: JX / GX
Regions/Spots affected: IOR
Date of outage: 01/11/2020
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 1 minute
Outage Impact: All traffic from end terminals to the VAR will experience an outage
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned maintenance to the GX Network at the POR regional SAS site. As part of the maintenance, all traffic from end terminals will experience two outages of up to 1 minute each while a DPI node is reintroduced into the traffic path having been removed for the faulty equipment replacement. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Reason for notice: Re-introduction of DPI node into the traffic path after the faulty part replacement

Services affected: JX / GX

Regions/Spots affected: POR

Start of Maintenance period: 12/16/2020 18:00 UTC

End of Maintenance period:  12/16/2020 21:00 UTC

Single or Multiple Outage(s) & Duration(s):  Multiple outages of up to 1 minute

Outage Impact: All traffic from end terminals to the VAR will experience an outage

Terminal Types affected:  All

Actions needed by user:  None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned maintenance to the GX Network. As part of the Continuous Service Improvement commitment to our customers, engineers will be activating new Channel plans which may cause short traffic interruptions. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX

Ocean Region: POR

Start of Maintenance period: 12/14/20 18:00 UTC

End of Maintenance period: 12/14/20 21:00 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available.

Terminal Types affected: All

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned maintenance to the GX Network. As part of the Continuous Service Improvement commitment to our customers, engineers will be activating new Channel plans which may cause short traffic interruptions. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX

Ocean Region: AOR

Start of Maintenance period: 12/14/20 08:00 UTC

End of Maintenance period: 12/14/20 11:00 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available.

Terminal Types affected: All

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned maintenance to the GX Network. As part of the Continuous Service Improvement commitment to our customers, engineers will be activating new Channel plans which may cause short traffic interruptions. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX

Ocean Region: IOW, IOR, NER, WER, EMR

Start of Maintenance period: 12/14/20 21:00 UTC

End of Maintenance period: 12/14/20 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available.

Terminal Types affected: All

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned maintenance to the GX Network. As part of the Continuous Service Improvement commitment to our customers, engineers will implement a new channel plan in IOR region to accommodate future traffic growth. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX

Regions/Spots affected: IOR

Date of outage: 12/07/2020

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available.

Terminal Types affected: All

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned maintenance to the JX / GX network. As part of the Continuous Service Improvement commitment, engineers will implement a new channel plan in the Northern European Region (NER) to accommodate future traffic growth. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX

Regions/Spots affected: NER

Date of outage: 12/02/2020

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) & Duration(s): Single outage of up to 10 minutes

Outage Impact: Some terminals may lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available

Terminal Types affected: All

Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a forthcoming planned maintenance to the monitoring equipment at the JX / GX sites. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX End-terminals traffic outage
Regions/Spots affected: IOW
Start of Maintenance period: 11-30-2020 21:00 UTC
End of Maintenance period: 11-30-2020 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 1 minute
Outage Impact: All traffic from end terminals to the VAR will experience an outage
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned activity to deploy a new Processing Protocol software release on a limited number of PP nodes in IOR. These actions are in preparation for the global deployment of the new software. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX Services

Activity: Deploy a new PP process software release on a limited number of PP nodes

Services affected: JX / GX

Ocean Region: POR

Start of Maintenance period: 11/25/20 18:00 UTC

End of Maintenance period: 11/25/20 21:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes

Outage Impact: Terminals might drop from the network and re-acquire

Actions needed by user: No action is required from user

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned activity to deploy a new Processing Protocol software release on a limited number of PP nodes in IOR. These actions are in preparation for the global deployment of the new software. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX Services

Activity: Deploy a new PP process software release on a limited number of PP nodes

Services affected: JX / GX

Ocean Region: AOR

Start of Maintenance period: 11/25/20 08:00 UTC

End of Maintenance period: 11/25/20 11:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes

Outage Impact: Terminals might drop from the network and re-acquire

Actions needed by user: No action is required from user

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned activity to deploy a new Processing Protocol software release on a limited number of PP nodes in IOR. These actions are in preparation for the global deployment of the new software. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX Services

Activity: Deploy a new PP process software release on a limited number of PP nodes

Services affected: JX / GX

Ocean Region: IOW/NER/WER

Start of Maintenance period: 11/25/20 21:00 UTC

End of Maintenance period: 11/25/20 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes

Outage Impact: Terminals might drop from the network and re-acquire

Actions needed by user: No action is required from user

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a forthcoming planned maintenance to the monitoring equipment at the JX / GX sites. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX End-terminals traffic outage
Regions/Spots affected: IOR / POR
Start of Maintenance period: 11-25-2020 19:00 UTC
End of Maintenance period: 11-25-2020 22:00 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 1 minute
Outage Impact: All traffic from end terminals to the VAR will experience an outage
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a planned activity to deploy a new Processing Protocol software release on a limited number of PP nodes in IOR. These actions are in preparation for the global deployment of the new software. During this activity terminals may lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX Services

Activity: Deploy a new PP process software release on a limited number of PP nodes

Ocean Region: IOR

Services affected: JX / GX

Start of Maintenance period: 11/23/20 21:00 UTC

End of Maintenance period: 11/23/20 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes

Outage Impact: Terminals might drop from the network and re-acquire

Actions needed by user: No action is required from user

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of an emergency maintenance to upgrade the Protocol Processing software in all ocean regions. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX End-terminals traffic outage
Ocean Region: POR
Start of Maintenance period: 11/18/20 18:00 UTC
End of Maintenance period: 11/18/20 20:00 UTC
Ocean Region: IOR/IOW/NER/WER
Start of Maintenance period: 11/18/20 21:00 UTC
End of Maintenance period: 11/18/20 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage up to 2 minutes
Outage Impact: All traffic may drop from network and re-acquire
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a forthcoming planned maintenance to the monitoring equipment at the JX / GX sites. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Services affected: JX / GX End-terminals traffic outage
Regions/Spots affected: AOR
Start of Maintenance period: 11-18-2020 08:00 UTC
End of Maintenance period: 11-18-2020 11:00 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 1 minute
Outage Impact: All traffic from end terminals to the VAR will experience an outage
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of a forthcoming planned maintenance. As part of routine service checks, a service switchover to the Back-up SAS in IOR will be carried out. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Date of Maintenance: November 4th 2020
Regions/Spots affected: IOR
Services affected: JX / GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) & Duration(s): IOR Region: Single outage of up to 15 minutes
Outage Impact: Terminals will lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available
Terminal Types affected: All
Actions needed by user: Restart the terminal if it does not re-join the network after 15 minutes.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of a forthcoming planned maintenance. New channel plans will be activated in the neJX / GX network as part of the continuous service improvement to the service. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Date of outage: November 2nd 2020
Ocean Region: All regions
Services affected: JX / GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Multiple, up to 5 minutes
Outage Impact: Terminals may experience traffic disruption for up to 5 minutes
Actions needed by user: Restart terminal if it does not enter the network.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of a planned activity to deploy a new Protocol Processor processing software release on a limited number of beams in AOR and IOR. These actions are in preparation for the global deployment of the new software. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.

Activity: Deploy a new Protocol Processor processing software release on a limited number of beams in AOR and IOR
Date of outage: October 26th 2020
Ocean Region: AOR Beam 84, IOR Beam 1
Services affected: JX / GX
Start of Maintenance period: 10/26/20 21:00 UTC
End of Maintenance period: 10/26/20 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 2 minutes.
Outage Impact: Terminals might drop from the network and re-acquire.
Actions needed by user: No action is required from user.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of a planned maintenance activity to the JX/GX service. As part of the Continuous Service Improvement our engineers will perform a GX Network upgrade to version 3.0. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. Terminals in NER and WER regions are also expected to experience one additional disruption when the Linecards receive the updated option file. The details and timeline of the changes are reported below:

Activity: GX Network upgrade to version 3.0
Services affected: JX / GX
Regions/Spots affected: All Beams and Satellites in JX/GX Network
Start of Maintenance period: 10-19-20 16:00 UTC
End of Maintenance period: 10-19-20 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 5 minutes
Outage Impact: Terminal will drop out of network and re-acquire within 5 minutes
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of the forthcoming planned activity to the GX service. As part of the Continuous Service Improvement our engineers will perform a GX Network upgrade to version 3.0. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. The details and timeline of the changes are reported below:

Activity: GX Network upgrade to version 3.0
Services affected: Global Xpress
Regions/Spots affected: All Beams and Satellites in GX Network
Start of Maintenance period: 12-10-20 16:00 UTC
End of Maintenance period: 12-10-20 00:00 UTC
Single or Multiple Outage(s) & Duration(s): Multiple outages of up to 5 minutes
Outage Impact: Terminal will drop out of network and re-acquire within 5 minutes
Terminal Types affected: All
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Collins Aerospace would like to advise you of an emergency maintenance activity to the GX service. New channel plans will be activated in the Global Xpress network for the Indian Ocean Region (IOR) and in Indian Ocean West (IOW) as part of the continuous service improvement to our customers. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. The details and timeline of the changes are reported below:

Date of outage: 8th October 2020
Ocean Region: IOR and IOW
Services affected: Global Xpress
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 6 minutes
Outage Impact: Terminals may experience traffic disruption for up to 6 minutes
Actions needed by user: Restart terminal if it does not enter the network

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of an emergency maintenance activity to the GX service. Due to some intermittent file system issues identified in Merredin, a SAS failover will be performed in IOR from Merredin to Perth. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. The details and timeline of the changes are reported below:

Ocean Region: IOR
Start of Maintenance Period: 10/07/20 21:00 UTC
End of Maintenance Period: 10/07/20 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single outage of up to 15 minutes
Outage Impact: Terminals shall lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal will re-acquire into the network on the original region once it becomes available.
Terminal Types affected: All GX Terminals
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity to the GX service in IOR. Additional capacity in IOR over the South China Sea area will be added to meet the increase in customer demand. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. The details and timeline of the changes are reported below:

Reason for notice: New Frequency plan update
Services affected: Global Xpress
Ocean Region: IOR
Start of Maintenance period: 05/10/20 21:00 UTC
End of Maintenance period: 05/10/20 23:59 UTC
Single or Multiple Outage(s) & Duration(s): Single, up to 6 minutes
Terminal Types affected: All GX Terminals
Actions needed by user: Re-start the terminal

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity to the GX SAS. As part of the Continuous Service Improvement commitment to our customers, upgrading all GX SAS to Velocity 3.1.0.1 on the Protocol Processors (PP) in all SAS and Global Bandwidth Monitors. During this activity terminals shall lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. The details and timeline of the changes are reported below:

Ocean Region: AOR
Start of Maintenance period: 09/23/20 08:00 UTC
End of Maintenance period: 09/23/20 11:00 UTC
Single or Multiple Outage(s) & Duration(s): AOR Single outage of up to 15 minutes.
Outage Impact: Terminals shall lose lock and drop out of the network, and shall attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.
Terminal Types affected: All GX Terminals.
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes.

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the following emergency maintenance. More capacity is being added to improve the GX performance over the Singapore region. Upon making this change, terminals in IOR may experience service degradation of up to 6 minutes where voice and data could be unavailable. The details and timeline of the changes are reported below:

Date of outage: 18th September 2020
Ocean Region: IOR
Services affected: Global Xpress
Start of Maintenance period: 09/18/20 14:00 UTC
End of Maintenance period: 09/18/20 15:00 UTC
Single or Multiple Outage(s) and duration(s): Terminals may experience a single traffic disruption for up to 6 minutes.
Outage Impact: Terminals will remain in the network, but are unable to use data or voice for 6 minutes.
Actions needed by user: No action is required from user

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity to the GX network. For operational reasons relating to establishing GX services in the Indian territories, changes will be made to the Indian Ocean West (IOW) region and is expected to continue until the end of the calendar year.
Whilst these services are being established, a small fraction of IOW (GX4 satellite) coverage (less than 5%) may experience a temporary reduction in the quality of service that is currently received.

Reason for notice: To establish GX services in Indian territories
Services affected: Global Xpress
Regions/Spots affected: All
Ocean Region: IOW
Single or Multiple Outage(s) & Duration(s): N/A
Outage Impact: a small fraction of IOW (GX4 satellite) coverage (less than 5%) may experience a temporary reduction in the quality of service that is currently received. It is anticipated that this work will be completed by the end of 2020.
Terminal Types affected: All GX Terminals
Actions needed by user: N/A

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity to the GX SAS. As part of the Continuous Service Improvement commitment to our customers our engineers shall upgrade all GX SAS to Velocity 3.1.0.1 on the Protocol Processors (PP) in all SAS and Global Bandwidth Monitors. During this activity terminals will lose lock and drop out of the network and attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available. The details and timeline of the changes are reported below:

Reason for notice: Inmarsat shall upgrade all GX SAS to Velocity 3.1
Services affected: GX / JX
Regions/Spots affected: ALL BEAMS
Ocean Region: IOR, WER
Start of Maintenance period: 09/09/20 21:00 UTC
End of Maintenance period: 09/09/20 23:59 UTC
Single or Multiple Outage(s) and duration(s): I5 SAS: Single outage of up to 15 minutes. Mini-SAS: Multiple outages of up to 15 minutes.
Outage Impact: Terminals will lose lock and drop out of the network, and will attempt to re-acquire onto an overlapping region. If no overlapping region is available, or the satellite is in blockage, the terminal shall re-acquire into the network on the original region once it becomes available.
Terminal Types affected: All GX Terminals
Actions needed by user: Re-start the terminal if it does not re-join the network after 15 minutes

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Collins Aerospace would like to advise you of the forthcoming planned activity to add a new return group which will be activated in the Inmarsat Global Xpress network for the Indian Ocean Region. This is part of the continuous service improvement to our customers. The details and timeline of the changes are reported below:

Activity: New return group configuration to be activated in the Global Xpress network for the Indian ocean Region in the beams reported below
Date of outage: Wednesday 2nd September 2020
Ocean Region: IOR Beams 23, 24, 33, 34, 43, 45
Services affected: JX/GX
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single
Outage Impact: Terminals might lose connectivity but will be automatically re-acquired into the network
Actions needed by user: None

Collins Aerospace would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5