GX/JX Service Calendar

Since the GX/JX aero outage begun on 4th October, Inmarsat has been working closely with partners to recover all terminals impacted across all regions. The majority of the affected terminals have now been recovered, so one to one discussions are now being conducted with any customers still experiencing issues.

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

On the 4th of October at 09:45 UTC during a GX/JX network activity, an incorrect configuration was transmitted to all GX/JX Aero terminals active at that time. At 10:50 UTC, the change was rolled back. However, all GX/JX Aero terminals active during this period were disconnected from the network and were not able to re-join. Maritime and Land GX was not affected.
In collaboration with the technology and terminal suppliers, a set of procedures to be executed on the impacted terminals was provided to the VARs to recover the terminal functionality.
In the meantime, a procedure to allow recovery Over the Air (OTA) was developed, tested and put in place on the 5th from 11:48 UTC. While effective for many of the impacted terminals, coordination and technical constraints outside of Inmarsat’s control prevented full geographic and timely implementation of this solution.
The vast majority of the impacted terminals have now been recovered using the local procedure and the Over the Air (OTA) solution. Direct communication with those VARs still affected by the issue are in place to ensure clear lines of communication and to expedite recovery.
Operational measures have been implemented to avoid similar incidents in the future.

Service Affected: GX/JX (Aviation Terminals only)
Ocean Region: ALL
Reason: Configuration Change
Traffic Impact: All Aviation GX/JX terminals that were in Network between 09:45 UTC and 10:50 UTC disconnected from the GX/JX network and were unable to reacquire
Outage Start: 04/10/2019 09:45 UTC
Outage End: 04/10/2019 10:50 UTC
Outage Duration: 1 Hour 5 Minutes
Degradation Start: 04/10/2019 10:50 UTC
Degradation End: Ongoing

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX/JX Network.
Inmarsat engineers will implement a software update in all ocean regions to enhance the terminals allocation process. During this activity, the GX/JX terminals will drop out of the network as detailed below:

Date of outage: October 9th 2019
Services affected: GX/JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 3 minutes traffic interruption.

Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC

Ocean Region: POR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Ocean Region: IOR, IOW, NER and WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to technical and co-ordination reasons, Inmarsat will not be able to proceed with the scheduled recovery procedure in the AOR at 19:00 UTC, 7th October. Inmarsat is currently reviewing all recovery options, and will provide an update as soon as possible.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a maintenance on the JX Network to activate new Channel Plans in the Indian and Pacific Ocean regions (IOR and POR) to optimize the frequency allocation in beams 11 and 82. Also, a new software build for the process that handles the allocation of resources to the terminals will be implemented in the Western European region (WER). These activities will cause an interruption to the JX traffic on that region as detailed below:
Date of outage: September 25th 2019
Ocean Region: POR Beams 11 and 82
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC

Ocean Region: IOR Beams 11 and 82, WER
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 5 minutes traffic interruption
Actions needed by user: Re-start the terminal if it does not re-join the network.

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a planned maintenance in the JX Network on Wednesday 18th of September, to accommodate future traffic growth as part of the Continuous Service Improvement commitment to our customers. This activity will cause a brief interruption to the JX traffic on all ocean regions as detail below:
Date of outage: September 18th 2019
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network

Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC

Ocean Region: POR
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC

Ocean Region: IOW and IOR
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

On the 29th of August at 22:22 UTC Inmarsat had a double failure on both the primary and secondary links caused the isolation of the JX SAS in Lino Lakes. This affected the delivery of traffic towards the Meet Me Point (MMP) in New York.
The traffic was restored at 03:50 UTC on 30th August when, with the support of the local staff, Inmarsat engineers managed to stop the transmission from the affected site and resumed the service from the diversity site. Restoring the traffic via Winnipeg was very time consuming due to the particular condition caused by the dual failure.
The incident was fully resolved at 09:31 UTC when the links were set back in service by the service provider and full redundancy was restored in the AOR region.
An incident investigation is in progress internally within Inmarsat and with our service provider to avoid similar occurrence in the future.

Service Affected: JX
Ocean Region: AOR
Reason: Loss of connectivity in lino Lakes SAS
Traffic Impact: No data and voice traffic in AOR
Outage Start: 29/08/2019 22:22 UTC
Outage End: 30/08/2019 03:50 UTC
Degradation Duration: 5 hours and 28 minutes

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to operational requirements, Inmarsat will perform a maintenance in the JX Network to implement new Channel Plans in the Indian Ocean region (IOR). This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: IOR
Date of outage: August 12, 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 10 minutes traffic interruption
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will postpone the planned maintenance in the JX Network to implement new Channel Plans in the Western Europe ocean region (WER) by one week to Wednesday 7th of August. This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: WER
Date of outage: August 7th 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions
Actions needed by user: Re-start the terminal if it does not re-join the network
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Due to operational requirements, Inmarsat will perform an emergency maintenance in the JX Network to implement new Channel Plans in the Indian Ocean West region (IOW). This activity will cause an interruption to the JX traffic on that region as detail below:
Services affected: JX Terminals
Ocean Region: IOW
Date of outage: August 2nd 2019
Start of Maintenance period: 16:00 UTC
End of Maintenance period: 17:00 UTC
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Single or Multiple Outage(s) and duration(s): Single, less than 3 minutes traffic interruption.
Actions needed by user: Re-start the terminal if it does not re-join the network.
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Inmarsat engineers will perform a SAS failover in the Pacific Ocean Region as well as a Protocol Processor re-start in the Northern European Region to activate the new iDirect Velocity 1.6.1.5 software. During these activities, all JX terminals in the region will drop out of the network as detailed below:
Ocean Region: POR
Activity: SAS Failover from Auckland to Warkworth site
Date of outage: July 31st 2019
Start of Maintenance period: 18:00 UTC
End of Maintenance period: 21:00 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a planned maintenance in the JX Network on Wednesday 31st of July, to implement new Channel Plans in the Western Europe ocean region (WER).

This activity will cause an interruption to the JX traffic on that region as detail below:

Services affected: JX Terminals

Ocean Region: WER

Date of outage: July 31st 2019

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Single or Multiple Outage(s) and duration(s): Multiple, less than 5 minutes traffic interruptions

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network. Inmarsat engineers will perform a SAS failover in the Pacific Ocean Region as well as a Protocol Processor re-start in the Northern European Region to activate the new iDirect Velocity 1.6.1.5 software. During these activities, all JX terminals in the region will drop out of the network as detailed below:
Services affected: JX Terminals
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network
Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.
Ocean Region: NER
Activity: Protocol Processor re-start
Date of outage: July 29th 2019
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network.

Our engineers will perform a series of SAS failover in the Atlantic and Indian Ocean Regions as well as a Protocol Processor re-start in the Western European Region to activate the new iDirect Velocity 1.6.1.5 software.

During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Ocean Region: AOR

Activity: SAS Failover from Winnipeg to Lino Lakes site

Date of outage: July 24th 2019

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Ocean Region: IOR

Activity: SAS Failover from Merredin to Perth site

Date of outage: July 24th 2019

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the GX Network.

Our engineers will perform a series of SAS failover in the Atlantic and Indian Ocean Regions as well as a Protocol Processor re-start in the Western European Region to activate the new iDirect Velocity 1.6.1.5 software.

During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Ocean Region: WER

Activity: Protocol Processor re-start

Date of outage: July 22nd 2019

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.

Engineers will perform a SAS failover in the Indian West Ocean Region to activate the new iDirect Velocity 1.6.1.5 software which will cause all JX terminals in this region to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: July 17th 2019

Ocean Region: IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.

As part of the continuous service improvement our engineers will perform a SAS failover in all the Ocean Regions utilizing the I5 satellites as well as a re-start of some traffic processes in the Western European Region.

The purpose of these maintenances is to optimize the routing configuration. During these activities, the JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.

Date of outage: June 26th 2019

Activity: SAS Failover from Auckland to Warkworth SAS

Ocean Region: Pacific Ocean Region – POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Activity: SAS Failover from Fucino to Nemea SAS

Ocean Region:   Indian Ocean Region – IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.

As part of the continuous service improvement our engineers will perform a SAS failover in all the Ocean Regions utilizing the I5 satellites as well as a re-start of some traffic processes in the Western European Region.

The purpose of these maintenances is to optimize the routing configuration. During these activities, the JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.

Date of outage: June 24th 2019

Activity: SAS Failover from Lino Lakes to Winnipeg SAS

Ocean Region: Atlantic Ocean Region – AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Activity: SAS Failover from Perth to Merredin SAS

Ocean Region:   Indian Ocean West – IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Activity: Processes re-start

Ocean Region:   Western European Region – WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform an emergency maintenance activity in the Indian Ocean West region to improve the availability of terminals with a lower transmit power while on the edge of coverage.
This configuration changes will cause the terminals in a number of beam to drop out of the network as detailed below:

Services affected: JX Terminals in Beams 03, 04, 11, 19, 28, 38, 48, 58, 67, 75, 82, 84, 85, 86, 87 and 88

Date of outage: June 12th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 1 minute traffic interruption.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

I would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further or opt out of receiving future notifications please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone on +1 410-266-2266 option 5.

Inmarsat will perform maintenance activities in the Indian Ocean West region to characterize the performance of the JX network in Beams 18 and 46.

This activity will cause the terminals in those beams to drop out of the network, the terminals will re-acquire in the overlapping area in the adjacent Ocean Regions as detailed below:

Services affected: JX Terminals in Beams 18 and 46

Date of outage: June 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 5 minutes traffic interruptions.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will perform maintenance activities in the Indian Ocean West region to characterise the performance of the JX network in Beams 18 and 46.

This activity will cause the terminals in those beams to drop out of the network, the terminals will re-acquire in the overlapping area in the adjacent Ocean Regions as detailed below:

Services affected: JX Terminals in Beams 18, 35, 45 and 46

Date of outage: June 10th 2019
Ocean Region: IOW
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 5 minutes traffic interruptions.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you that on Wednesday the 5th of June, a planned satellite configuration on Beams 86 and 87 in the Indian Ocean Region will take place. This activity will affect traffic in the reported beams for an estimated period of 20 minutes.

The terminals in these beams should automatically re-acquire into overlapping beams in the Indian West and Pacific Ocean regions.

During these activities, the JX terminals will drop out of the network as detailed below:

Activity: Configuration of Beams 86 and 87

Date of outage: June 5th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 30 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into overlapping beams in the Pacific Ocean regions

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a maintenance activity in Beam 27 in Atlantic Ocean region.

The beam setting will be modified several times during the AOR Maintenance window to allow measurement and characterization of the Beam.

The terminals in this beam may experience a decrease in the Signal-to-Noise Ratio and drop out of the network as detailed below:

Services affected: JX Terminals in Beam 27

Date of outage: May 29th 2019
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple up to 3 minutes traffic interruptions.
Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network, terminals in the overlapping beams coverage could migrate over these beams.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone

Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.

As part of the continuous service improvement our engineers will perform a SAS failover in the Indian and Pacific Ocean Regions to optimize the routing configuration as well as adding more granularity per country to the existing Regulatory Areas.

In addition a number of beam in the Indian Ocean Region will not be available for a short time due to payload reconfiguration on board of the satellite. The terminals in these beams should automatically re-acquire into overlapping beams in the Indian West and Pacific Ocean regions.

During these activities, the JX terminals will drop out of the network as detailed below:

Activity: Regulatory Areas definition

Date of outage: May 20th 2019

Ocean Region: All ocean regions

Start of Maintenance period: 20:00 UTC

End of Maintenance period: 21:00 UTC

Outage Impact: The JX terminals might lose their data routes but these will be automatically recovered.

Actions needed by user: None

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption per ocean region.

Activity: SAS Failover from Merredin to Perth SAS

Date of outage: May 20th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 22:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Activity: RF reconfiguration of Beams 14, 19, 26, 28, 58 and 88

Date of outage: May 20th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 90 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into overlapping beams in the Indian West and Pacific Ocean regions Actions needed by user: Re-start the terminal if it does not re-join the network

Activity: SAS Failovers

Date of outage: May 22nd 2019

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Single or Multiple Outage(s) and duration(s): Two, up to 10 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat would like to advise you of the forthcoming planned maintenances to the JX Network during next week.

As part of the continuous service improvement our engineers will perform a SAS failover in the Indian and Pacific Ocean Regions to optimize the routing configuration as well as adding more granularity per country to the existing Regulatory Areas.

In addition a number of beam in the Indian Ocean Region will not be available for a short time due to payload reconfiguration on board of the satellite. The terminals in these beams should automatically re-acquire into overlapping beams in the Indian West and Pacific Ocean regions.

During these activities, the JX terminals will drop out of the network as detailed below:

Activity: Regulatory Areas definition

Date of outage: May 20th 2019

Ocean Region: All ocean regions

Start of Maintenance period: 20:00 UTC

End of Maintenance period: 21:00 UTC

Outage Impact: The JX terminals might lose their data routes but these will be automatically recovered.

Actions needed by user: None

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption per ocean region.

Activity: SAS Failover from Merredin to Perth SAS

Date of outage: May 20th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 22:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Activity: RF reconfiguration of Beams 14, 19, 26, 28, 58 and 88

Date of outage: May 20th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 90 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into overlapping beams in the Indian West and Pacific Ocean regions Actions needed by user: Re-start the terminal if it does not re-join the network

Activity: SAS Failovers

Date of outage: May 22nd 2019

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Single or Multiple Outage(s) and duration(s): Two, up to 10 minutes traffic interruption.

Outage Impact: The JX terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconveniences this activity may cause. Should you wish to discuss this matter further, please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5

Inmarsat will perform a maintenance activities in the Northern Atlantic area (NER NB 3) to change the forward channel frequency, there will be no variation in the bandwidth for the beam.
This activity will cause all the JX terminals in that beam to drop out of the network as detailed below:

Previously scheduled for May 8th

New Date of outage: May 13th 2019
Ocean Region: NER
Services affected: JX Terminals in Beam 03
Start of Maintenance period: 21:00 UTC
End of Maintenance period: 23:59 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruption.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will perform a maintenance activities in the Atlantic Ocean region to characterize the radio frequency performance in Beam 19.

The beam will be not be available for traffic for the entire duration of the AOR Maintenance window to allow precise measurements.

The terminals in this beam will drop out of the network. Terminals should automatically re-acquire into overlapping beams in AOR or POR.

Services affected: JX Terminals

Date of outage: May 1st 2019
Activities: RF measure in Beam 19
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Single, up to 3 hours traffic interruption.
Outage Impact: The terminals will lose connectivity. Some terminals will be automatically re-acquired into overlapping beams

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.

Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Date of outage: April 10th 2019

Ocean Region: IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 15th 2019

Ocean Region: NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 17th 2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Date of outage: April 17th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 24th 2019

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.

Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Date of outage: April 10th 2019

Ocean Region: IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 15th 2019

Ocean Region: NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 17th 2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Date of outage: April 17th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 24th 2019

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.

Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Date of outage: April 10th 2019

Ocean Region: IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 15th 2019

Ocean Region: NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 17th 2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Date of outage: April 17th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 24th 2019

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will perform a maintenance activities in the Atlantic Ocean region to characterize the performance of the JX network in Beams 27, 75 and 82.

These activities will cause the terminals in those beam to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: April 15th 2019
Activities: Re-configuration of Beams 27, 75 and 82
Ocean Region: AOR
Start of Maintenance period: 08:00 UTC
End of Maintenance period: 11:00 UTC
Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minutes traffic interruptions.
Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.
Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat would like to advise you of the forthcoming planned maintenance to the JX Network.

Our engineers will perform a SAS failover in all the Ocean Regions utilising the I5 satellites as well as a Protocol Processor re-start in the Northern and Western European Regions. The purpose of these maintenances is to activate the new iDirect Velocity 1.6.1.4 software. During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Date of outage: April 10th 2019

Ocean Region: IOW

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 15th 2019

Ocean Region: NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 17th 2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Date of outage: April 17th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: April 24th 2019

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will perform a number of maintenance activities across several ocean regions to optimise the resilience of the JX network after the introduction of the fourth JX ocean region and the subsequent increase on traffic.

These activities will cause all JX terminals to drop out of the network as detailed below:

Services affected: JX terminals

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Date of outage: 03/04/2019

Activities: Re-configuration of Beams 27 and Beam 82. Upgrade of the link from Lino Lakes GX SAS to the New York Meet-Me-Point,

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minutes traffic interruptions.

Activity: SAS Failover from Auckland to Warkworth site

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 10 minutes traffic interruptions.

Activity: Enhance BGP communication within the iDirect system

Ocean Region: IOR, IOW,NER, WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minute traffic interruptions.

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

This note is to outline the next steps in the program to introduce Inmarsat’s fourth GX satellite, Inmarsat-5 F4, into service at 56.5°E in Q1 2019, which will provide additional capacity in the busy Indian Ocean Region (IOR). This additional capacity constitutes a new ocean region, Indian Ocean West (IOW).

Inmarsat is happy to report that all the pre-requisite steps that have been taken in the program have been successful and Inmarsat is now ready to begin the final phase: full activation of commercial services over Inmarsat-5 F4 from the Inmarsat gateways at Nemea and Fucino.

The full activation of Inmarsat-5 F4 will take a few hours during the evening maintenance window (2100 UTC-2359 UTC) on 27 March 2019.  Inmarsat believes that this final step in the program will be fully complete before midnight (UTC) on that day.

While there is expected to be no loss of service, this is the full activation of a commercial service over a significant number of user beams, so Inmarsat believes there will be some impact for end users after Inmarsat-5 F4 is activated; the nature of this is outlined below:

1. Terminals transitioning into the IOW from the west will now acquire Inmarsat-5 F4 rather than Inmarsat-5 F1. Customers served by these terminals will see their traffic routed via the Amsterdam Meet-Me-Point (MMP) to the ARINCDirect interconnect location.
2. Terminals roaming into the original IOR from the Pacific region will acquire Inmarsat-5 F1, with traffic routed via the Sydney MMP to the ARINCDirect interconnect location as has been the case since the 13 March.
3. Terminals that do not need to reacquire a satellite during the activity will remain connected to Inmarsat-5 F1.

Inmarsat does not believe that there will be any service degradation during this phase. If any service impacting issues are identified we will notify you.

We would like to take this opportunity to thank you for being an ARINCDirect customer, and we are pleased to work with Inmarsat as they continue to improve the performance of Jet Connex. For further information or assistance, please contact ARINCDirect Aircraft Communications Technical Support at +1 410-266-2266, 1-866

Inmarsat has issued an incident report for the following dates.

On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the primary and secondary ASR9K. The issue caused the progressive increase in the BGP routing update drop. The incident affected up to the 30% of the connections. During the event, the user could have experienced high packet drop or impossibility to pass traffic. The JX terminals will have moved the service over BGAN for the duration of the problem. The incident was solved at 16:50 UTC in collaboration with Inmarsat’s manufacturer CISCO reloading the routers. CISCO collected the necessary logs to analyze the incident.

On the 26th of March at 18:00 UTC a similar occurrence was detected in the POR, also in this case the throughput dropped progressively up to 30% and the issue has been solved reloading the router at 19:58 UTC.

The analysis from CISCO identified the cause of both incident in a bug related to the up-time of the CISCO router, an audit of all routers in the network has been completed and planned reload are in progress or have been planned for the next few weeks.

Service Affected: JX

Ocean Region: AOR

Reason: BGP issue on the ASR9K edge Router

Traffic Impact: Degradation, progressive increase in the BGP issue

Degradation: 20/03/2019 from 12:30 UTC until 16:50 UTC

Degradation Duration: 4 hours 20 minutes

Ocean Region: POR

Reason: BGP issue on the ASR9K edge Router

Traffic Impact: Degradation, progressive increase in the BGP issue

Degradation: 26/03/2019 from 18:00 UTC until 19:58 UTC

Degradation Duration: 1 hours 58 minutes

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat has issued an incident report for the following dates.

On March the 20th at 12:30 UTC was noted an issue in JX AOR with both the primary and secondary ASR9K. The issue caused the progressive increase in the BGP routing update drop. The incident affected up to the 30% of the connections. During the event, the user could have experienced high packet drop or impossibility to pass traffic. The JX terminals will have moved the service over BGAN for the duration of the problem. The incident was solved at 16:50 UTC in collaboration with Inmarsat’s manufacturer CISCO reloading the routers. CISCO collected the necessary logs to analyze the incident.

On the 26th of March at 18:00 UTC a similar occurrence was detected in the POR, also in this case the throughput dropped progressively up to 30% and the issue has been solved reloading the router at 19:58 UTC.

The analysis from CISCO identified the cause of both incident in a bug related to the up-time of the CISCO router, an audit of all routers in the network has been completed and planned reload are in progress or have been planned for the next few weeks.

Service Affected: JX

Ocean Region: AOR

Reason: BGP issue on the ASR9K edge Router

Traffic Impact: Degradation, progressive increase in the BGP issue

Degradation: 20/03/2019 from 12:30 UTC until 16:50 UTC

Degradation Duration: 4 hours 20 minutes

Ocean Region: POR

Reason: BGP issue on the ASR9K edge Router

Traffic Impact: Degradation, progressive increase in the BGP issue

Degradation: 26/03/2019 from 18:00 UTC until 19:58 UTC

Degradation Duration: 1 hours 58 minutes

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will perform a Satellite Access Station (SAS) failover on the Indian Ocean Region from the Primary Perth site to the Diversity Merredin SAS to address the recent terminal instability in the region.

This activity will cause all JX terminals to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: March 18th 2019

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will implement a software update to enhance the processes that handle the terminals aggregation and routing. At the same time, a new set of Channel Plans will be implemented to support new terminal types.

The changes will be made in all ocean regions and it will cause all JX terminals to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: Wednesday 13/02/2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Ocean Region: IOR, NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, each up to 10 minutes traffic interruptions.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will implement a software update in all ocean regions to enhance the processes that handle the terminal traffic aggregation. It will be carried out over a two day period during the Maintenance Windows for each ocean region.

During this activity, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minutes traffic interruptions.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Date of outage: Wednesday January 9th 2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: Monday January 14th 2019

Ocean Region: NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will complete the upgrade of the terrestrial link between the Nemea JX SAS and the meet me point in Amsterdam to meet the increase in traffic demands on Monday 14th of January 2019.

We expect multiple short outages of approximately 1 minute each when the traffic is switched to the secondary circuit and returned to the primary path after the upgrades.

Activity: Upgrade of the link from Nemea JX SAS to the Amsterdam Meet-Me-Point

Date of outage: January 14th 2019

Services affected: JX Service
Regions/Spots affected: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, each up to 1 minute interruption.
Outage Impact: The JX terminals data connections will get interrupted.

Actions needed by user: Some user application may need restarts.

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will implement a software update in all ocean regions to enhance the processes that handle the terminal traffic aggregation. It will be carried out over a two day period during the Maintenance Windows for each ocean region.

During this activity, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Single or Multiple Outage(s) and duration(s): Multiple, up to 3 minutes traffic interruptions.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Date of outage: Wednesday January 9th 2019

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Date of outage: Monday January 14th 2019

Ocean Region: NER and WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

We would like to advise you of the forthcoming planned maintenances to the JX Network.

Inmarsat will be upgrading the terrestrial link between the Nemea JX SAS and the meet me point in Amsterdam to meet the increase in traffic demands on Thursday 3rd of January 2019.

In addition, Inmarsat will complete the upgrade and shaping of the terrestrial link between the Fucino JX SAS and the meet me point in Amsterdam on Monday 7thof January 2019.

We expect several short outages of approximately 1 minute each when the traffic is switched to the secondary circuit and returned to the primary path after the upgrades.

Activity: Upgrade of the link from Nemea JX SAS to the Amsterdam Meet-Me-Point

Date of outage: January 3rd 2019

Activity: Upgrade of the link from Fucino JX SAS to the Amsterdam Meet-Me-Point

Date of outage: January 7th 2019

Services affected: JX traffic
Regions/Spots affected: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, each up to 1 minute interruptions.
Outage Impact: The JX terminals data connections will get interrupted.
Actions needed by user: Some user application may need restarts.

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +1 410-266-2266 option 5.

Inmarsat will perform two SAS failover in the Atlantic and Indian Ocean Regions to activate the Velocity 1.6 software while restoring the number of processes handling terminals to one per Protocol Processer server.

During these activities, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: December 17th 2018

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

Inmarsat will be upgrading the terrestrial link between the Fucino JX SAS and the meet me point in Amsterdam on Wednesday 12th of December to meet the increase in traffic demands.

On Monday 17th of December Inmarsat might perform further work to shape the link if required.

We expect several short outages of approximately 1 minute each when the traffic is switched to the secondary circuit and returned to the primary path after the upgrade.

Activity: Upgrade of the link from Fucino JX SAS to the Amsterdam Meet-Me-Point

Services affected: JX traffic
Regions/Spots affected: IOR

Date of outage: 12/12/2018 and 17/12/2018

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, each up to 1 minute interruptions.
Outage Impact: The JX terminals data connections will get interrupted.
Actions needed by user: Some user application may need restarts.

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Inmarsat will perform a SAS failover in the Pacific Ocean Region from the current active site Warkworth to Auckland SAS to activate the Velocity 1.6 software from the Primary Satellite Access Station. During this activity, all JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: 12/12/2018

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

To our valued Rockwell Collins ARINCDirect Customers:

This notification provides important details about Honeywell Jetwave components and its network minimum software needed to operate on the Inmarsat JX Aviation network

Honeywell has decided to make software BLv5 the network minimum for the Honeywell Jetwave Hardware. The Network Minimum is the minimum software revision required for operation of JetWave hardware on the Inmarsat JX Aviation network. BLv5 will become the Network Minimum software revision on Dec 10, 2018. If you haven’t already upgraded to Blv5, your system will not be allowed on the network on Dec 10. 2018. Please refer to Honeywell SIL D201802000042.

Please work with your OEM/MRO or Rockwell Collins ARINCDirect to upgrade the software to your Jetwave components to the latest software revision. The latest revision is BLv6.

Any questions, please contact Rockwell Collins ARINCDirect technical Support at +1410-266-2990 or adtech@arinc.com

Due to operational constraints, Inmarsat would need to postpone the SAS failover in the Atlantic Ocean Region from the current active site Winnipeg to Lino Lakes SAS to Wednesday 5th of December.

All JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: December 5th 2018

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 10:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 20 minutes traffic interruption.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Due to operational constraints, Inmarsat would need to postpone the SAS failover in the Atlantic Ocean Region from the current active site Winnipeg to Lino Lakes SAS to Wednesday 5th of December.

All JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: December 5th 2018

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 10:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 20 minutes traffic interruption.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Inmarsat will perform a SAS failover in the Atlantic Ocean Region from the current active site Winnipeg to Lino Lakes SAS to activate the Velocity 1.6 software from the Primary Satellite Access Station.

All JX terminals will drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: December 3rd, 2018

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 10:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 20 minutes traffic interruption.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Following the successful activation of the Velocity 1.6 software in the Pacific Ocean Region, Inmarsat will implement this upgrade in the remaining iDirect hubs over the next two weeks.
In order to activate the changes, a SAS failover will be perform from the current active sites to the backup SAS on the Atlantic and Indian Ocean Regions. In the Northern and West Europe Regions, the hub equipment will be re-started individually.

These activities will cause all JX terminals to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: 12/11/2018

Ocean Region: NER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, up to 10 minutes traffic interruption each.

Date of outage: 14/11/2018

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 10:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 20 minutes traffic interruption.

Date of outage: 14/11/2018

Ocean Region: WER

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Multiple, up to 10 minutes traffic interruption each.

Date of outage: 19/11/2018

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 20 minutes traffic interruption.

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

On Monday 5th of November, Inmarsat will perform a SAS failover on the Pacific Ocean Region from the current active site Auckland to the backup Warkworth SAS to activate the Velocity 1.6 upgrade in the iDirect hub equipment .

This activity will cause all JX terminals to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: November 5th 2018

Ocean Region: POR

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 21:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 30 minutes traffic interruption

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Inmarsat will perform a planned satellite configuration on Beams 2, 3, 25, 38, 42 and 45. The terminals in the beams affected by this re-configuration will momentarily drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: October 29th 2018

Ocean Region: Pacific Ocean Region

Beams: 2, 3, 25, 38, 42 and 45

Start of Maintenance period: 18:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption

Outage Impact: The terminals may lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

On the 16th of October in preparation for a planned antenna maintenance in our Global Express Satellite Access Station in Fucino, the procedure used to isolate the diversity site was not executed correctly. As result of this incorrect execution the traffic was allowed on the antenna that was under maintenance, which caused a severe degradation of service from 08:07 UTC until 08:33 followed by a full outage from 08:33 UTC to 08:35 UTC to restore the traffic back to the primary site.

The procedure has been replaced with a new one to avoid re-occurrences, all controllers have been instructed on the new procedure.

Service Affected: JX

Ocean Region: IOR

Reason: Incorrect site switch in IOR

Traffic Impact: Initial severe degradation followed by a full outage

Degradation Start: 16/10/2018 08:07 UTC

Degradation End: 16/10/2018 08:33 UTC

Degradation Duration: 25 minutes 59 seconds

Outage Start: 16/10/2018 08:33 UTC

Outage End: 16/10/2018 08:35 UTC

Outage Duration: 1 minute 59 seconds

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Inmarsat will perform a SAS failover on the Atlantic Ocean Region from the current active site Winnipeg to the Primary Lino Lakes SAS. This activity will cause all JX terminals to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: October 8th 2018

Ocean Region: AOR

Start of Maintenance period: 08:00 UTC

End of Maintenance period: 11:00 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.

Inmarsat  performed a Satellite Access Station (SAS) failover on the Indian Ocean Region from the current active site Fucino to the Primary Nemea SAS to normalise the network after the extreme weather experience in Greece over the past weekend. This activity caused all JX terminals to drop out of the network as detailed below:

Services affected: JX Terminals

Date of outage: October 3rd 2018

Ocean Region: IOR

Start of Maintenance period: 21:00 UTC

End of Maintenance period: 23:59 UTC

Single or Multiple Outage(s) and duration(s): Single, up to 15 minutes traffic interruption

Outage Impact: The terminals will lose connectivity but will be automatically re-acquired into the network.

Actions needed by user: Re-start the terminal if it does not re-join the network

We would like to take this opportunity to apologize for any inconvenience this activity may cause. Should you wish to discuss this matter further please do not hesitate to contact ARINCDirect Technical Support team either by email to adtech@arinc.com or via telephone at +14102662990.